From owner-freebsd-questions@FreeBSD.ORG Thu Feb 24 14:05:45 2005 Return-Path: Delivered-To: freebsd-questions@freebsd.org Received: from mx1.FreeBSD.org (mx1.freebsd.org [216.136.204.125]) by hub.freebsd.org (Postfix) with ESMTP id 3EB3E16A4CE for ; Thu, 24 Feb 2005 14:05:45 +0000 (GMT) Received: from mirapoint1.tis.cwru.edu (mirapoint1.TIS.CWRU.Edu [129.22.104.46]) by mx1.FreeBSD.org (Postfix) with ESMTP id 6836743D53 for ; Thu, 24 Feb 2005 14:05:44 +0000 (GMT) (envelope-from ttt@cwru.edu) Received: from [129.22.151.155] (tagon.ENGINEERING.CWRU.Edu [129.22.151.155]) by mirapoint1.tis.cwru.edu (MOS 3.5.4-GR) with ESMTP id EAY14114 (AUTH ttt); Thu, 24 Feb 2005 09:05:41 -0500 (EST) Message-ID: <421DDF34.6030806@cwru.edu> Date: Thu, 24 Feb 2005 09:05:40 -0500 From: Tom Trelvik User-Agent: Mozilla Thunderbird 1.0 (Macintosh/20041206) X-Accept-Language: en-us, en MIME-Version: 1.0 To: Mark Jayson Alvarez References: <20050223091616.5202.qmail@web51603.mail.yahoo.com> In-Reply-To: <20050223091616.5202.qmail@web51603.mail.yahoo.com> Content-Type: text/plain; charset=ISO-8859-1; format=flowed Content-Transfer-Encoding: 7bit cc: freebsd-questions@freebsd.org Subject: Re: recommended trouble ticketing system X-BeenThere: freebsd-questions@freebsd.org X-Mailman-Version: 2.1.1 Precedence: list List-Id: User questions List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Thu, 24 Feb 2005 14:05:45 -0000 RT is wonderful, it does an excellent job managing information and emails, and is very customizable. If you want it to display something it normally wouldn't, you can query it's MySQL db yourself to generate the reports/stats you're interested in, or even modify it's main page to display information a program you wrote collects. Tom Mark Jayson Alvarez wrote: > Hi, > I'm looking for a software that we can use for > trouble ticketing system. We are using Open Ticket > Request System(OTRS) before but my superiors, told me > that I can search for another better software for this > purpose. Can you suggest me some of the trouble > ticketing systems you have used before aside from OTRS > and if there's any problem you have encountered using > it or its advantages over OTRS. I did a quick search > on google and freebsd ports and found Request > Tracker(RT), also Trouble Ticket System from > Freshmeat, and lastly WebTTS, but I'm having a hard > time deciding which one to use. Suggestions are very > much welcome. > > Thanks! > > > > __________________________________ > Do you Yahoo!? > Yahoo! Mail - Find what you need with new enhanced search. > http://info.mail.yahoo.com/mail_250 > _______________________________________________ > freebsd-questions@freebsd.org mailing list > http://lists.freebsd.org/mailman/listinfo/freebsd-questions > To unsubscribe, send any mail to "freebsd-questions-unsubscribe@freebsd.org"