From owner-freebsd-stable Sat Mar 27 0:28: 7 1999 Delivered-To: freebsd-stable@freebsd.org Received: from pike.cdrom.com (pike.cdrom.com [204.216.28.222]) by hub.freebsd.org (Postfix) with ESMTP id 4BB2914BE6 for ; Sat, 27 Mar 1999 00:28:05 -0800 (PST) (envelope-from rab@pike.cdrom.com) Received: from pike.cdrom.com (localhost.cdrom.com [127.0.0.1]) by pike.cdrom.com (8.9.1a/8.9.1) with ESMTP id AAA07933; Sat, 27 Mar 1999 00:29:33 -0800 (PST) Message-Id: <199903270829.AAA07933@pike.cdrom.com> To: freebsd-stable@freebsd.org Cc: rab@pike.cdrom.com Subject: Walnut Creek CDROM Date: Sat, 27 Mar 1999 00:29:32 -0800 From: "Robert A. Bruce" Sender: owner-freebsd-stable@FreeBSD.ORG Precedence: bulk X-Loop: FreeBSD.ORG I do not subscribe to this list, but I have heard that several people have sent complaints to this list about poor customer service and/or slow shipments from Walnut Creek CDROM. I would like to address each of these issues: 1. Customer service: If you contact Walnut Creek CDROM by phone, fax or email, and you get either no response, a slow response, or an unsatisfactory response, please send email to me at president@cdrom.com. There is no excuse for delivering anything other than excellent service. Any problem should be addressed promptly, within one business day at the longest. You should always be treated politely. All our products are unconditionally guaranteed, so no one should ever tell you that you cannot receive a full refund or exchange. I would greatly appreciate knowing about every instance where we fail to achieve these standards. 2. Slow shipments: The FreeBSD 3.1 CDROMs were replicated in near record time, but once we received them in stock, a number of mistakes were made. Our shipping department didn't have enough temporary help scheduled, and they didn't have enough shipping boxes pre-assembled. There were also some mixups left over from the transition from 2.2.8 to 3.0, because a lot of people wanted only one of those, so an invoice note was added to their order. This caused their 3.1 subscription to be kicked out for manual processing by our software. This is not an excuse, just an explaination. We have fixed the software, so this shouldn't be a problem in the future. All of these problems combined to cause unacceptable delays. WC-CDROM has made changes in our procedures and management responsibilities as a result of these problems, and we are committed to doing better in the future. Bob Bruce President, WC-CDROM To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-stable" in the body of the message