From owner-freebsd-chat Wed Jul 2 14:46:49 1997 Return-Path: Received: (from root@localhost) by hub.freebsd.org (8.8.5/8.8.5) id OAA27802 for chat-outgoing; Wed, 2 Jul 1997 14:46:49 -0700 (PDT) Received: from darius.concentric.net (darius.concentric.net [207.155.184.79]) by hub.freebsd.org (8.8.5/8.8.5) with ESMTP id OAA27796 for ; Wed, 2 Jul 1997 14:46:46 -0700 (PDT) Received: from cliff.concentric.net (cliff [206.173.119.90]) by darius.concentric.net (8.8.5/(97/05/21 3.30)) id RAA22909; Wed, 2 Jul 1997 17:46:34 -0400 (EDT) [1-800-745-2747 The Concentric Network] Received: from shag (ts003d14.sal-ut.concentric.net [206.173.156.74]) by cliff.concentric.net (8.8.5) id RAA04305; Wed, 2 Jul 1997 17:46:30 -0400 (EDT) Message-ID: <33BACBD6.30EE1E28@concentric.net> Date: Wed, 02 Jul 1997 15:44:54 -0600 From: Joshua Fielden Organization: Shaggy Enterprises X-Mailer: Mozilla 4.01 [en] (Win95; U) MIME-Version: 1.0 To: "Jordan K. Hubbard" CC: hoek@hwcn.org, Annelise Anderson , Francisco Reyes , FreeBSD Chat List Subject: Re: Why Not Make tcsh the default shell? X-Priority: 3 (Normal) References: <16094.867878451@time.cdrom.com> Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit Sender: owner-chat@FreeBSD.ORG X-Loop: FreeBSD.org Precedence: bulk Jordan K. Hubbard wrote: > > > No, it doesn't take any Real Work(c). Sysinstall already allows > > the user to read docs before beginning the install. A short > > blurb can be added to one of those docs. I don't think the > > README would be unsuitable (although I can envision arguments > > against it). > > Sorry, but I'm afraid that's just naive. :-( > > Adding docs only helps about 10% of the population - it's a worthwhile > percentage and don't think that this is me saying that I'm against > adding docs, I'm not. I'm simply saying that the great majority of > users don't even read the docs currently provided. Reading docs takes > an active step on the user's part, and users don't want to take such > steps as a general rule - they want the installation process to do > that and simply ask them questions if a configuration issue comes up. > > And if it sounds like I'm selling the users short on this, trust me - > I'm not. :-( I've done front-line tech support for long enough to know > that people just don't read the floppy docs and, if you're lucky, > might take a peek at README.TXT before diving in. I probably answer > the questions which are documented in full detail in *.TXT more often > than any of the others. > > Jordan I can second that. At my last job, my most common convo was: ". By the way, that's documented in the help file, the README, the manual on page AND the tech support section of the web page." "c'mon, who reads the documentation?" the scary part was we sold, among other things, RAID 0/1 drivers, and still got this. :-) -- SCSI is *not* magic. There are many technical reasons why it is occasionally necessary to sacrifice a small goat to your SCSI chain. --Joshua Fielden