From owner-freebsd-questions Fri Mar 15 8:40:18 2002 Delivered-To: freebsd-questions@freebsd.org Received: from blackhelicopters.org (geburah.blackhelicopters.org [209.69.178.18]) by hub.freebsd.org (Postfix) with ESMTP id E290037B419 for ; Fri, 15 Mar 2002 08:40:03 -0800 (PST) Received: (from mwlucas@localhost) by blackhelicopters.org (8.11.6/8.11.6) id g2FGe1g17901; Fri, 15 Mar 2002 11:40:01 -0500 (EST) (envelope-from mwlucas) Date: Fri, 15 Mar 2002 11:40:00 -0500 From: Michael Lucas To: Ceri , questions@freebsd.org Subject: Re: Web-based helpdesk apps? Message-ID: <20020315114000.A17877@blackhelicopters.org> References: <20020315111025.A17446@blackhelicopters.org> <20020315163823.GB9144@submonkey.net> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline User-Agent: Mutt/1.2.5i In-Reply-To: <20020315163823.GB9144@submonkey.net>; from setantae@submonkey.net on Fri, Mar 15, 2002 at 04:38:23PM +0000 Sender: owner-freebsd-questions@FreeBSD.ORG Precedence: bulk List-ID: List-Archive: (Web Archive) List-Help: (List Instructions) List-Subscribe: List-Unsubscribe: X-Loop: FreeBSD.ORG On Fri, Mar 15, 2002 at 04:38:23PM +0000, Ceri wrote: > On Fri, Mar 15, 2002 at 11:10:25AM -0500, Michael Lucas wrote: > > > > Folks, > > > > I'm looking for a simple little helpdesk application for small network > > management. My ideal program would take entries over the Web, allow > > updates, assigning tickets to technicians, and so on. > > > > Does anyone know of such a thing in the ports collection, or something > > that could port easily to FreeBSD? > > gnats ? gnats isn't bad, but you can't feed it to corporate users. I want to avoid paying a few grand for a pretty, helpdesk tool. We have techs who cannot handle logging into a unix box. (that's fine, mind you, someone has to support the desktops.) Thanks for the other suggestions, I'll check them out! ==ml -- Michael Lucas mwlucas@FreeBSD.org, mwlucas@BlackHelicopters.org my FreeBSD column: http://www.oreillynet.com/pub/q/Big_Scary_Daemons http://www.blackhelicopters.org/~mwlucas/ To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message