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From: Nick Barnes <Nick.Barnes@pobox.com>
To: "Greg 'groggy' Lehey" <grog@FreeBSD.org>
In-Reply-To: <20051129101917.GS963@eucla.lemis.com> 
	from "Greg 'groggy' Lehey" <grog@FreeBSD.org> 
	of "Tue, 29 Nov 2005 11:19:17 +0100"
Date: Tue, 29 Nov 2005 10:28:23 +0000
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Cc: Gary Kline <kline@tao.thought.org>, freebsd-stable@FreeBSD.org,
	freebsd-lists@dclg.ca, Bartosz Fabianowski <freebsd@chillt.de>
Subject: Re: Laptop choices 
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At 2005-11-29 10:19:17+0000, "Greg 'groggy' Lehey" writes:
> On Thursday, 24 November 2005 at 11:17:41 -0500, freebsd-lists@dclg.ca wrote:
> >
> > On the [Dell] warrenty... I'm hard on equipment and I depend on my
> > equipment.  I've been impressed that if I put my foot down and "say"
> > that I believe something needs replacing, then without much fuss,
> > they do it.  The next day onsite service is cool.
> 
> You obviously have better experience than I do.  My Inspiron 6000 was
> apparently used: it arrived without the usual plastic coating on the
> lid, with scratches which couldn't have come from transport instead.
> Also the ejector for the PC Card fell apart shortly after I got it.
> It took them over 3 weeks to get a replacement lid to me, by which
> time I had left for Europe.  By the time I get home I will have had
> the machine for 6 weeks, too long to return it, and only then will I
> be able to fight the Dell service department about the ejector.  Only
> some time after then will they be able to replace the lid.

Yeah.

The "next day on-site service" for my wife's Dell took *two weeks* to
arrive (and replace the motherboard, which we had diagnosed as the
source of the fault after about 10 minutes).  Never again.  iBook on
order.

Nick B