From owner-freebsd-questions Fri Mar 15 9:45: 2 2002 Delivered-To: freebsd-questions@freebsd.org Received: from mail.mdanderson.org (mail.mdanderson.org [143.111.87.47]) by hub.freebsd.org (Postfix) with ESMTP id A308837B41C for ; Fri, 15 Mar 2002 09:44:42 -0800 (PST) Received: from jef-nt.mdacc.tmc.edu (jef-nt.mdacc.tmc.edu [143.111.69.212]) by mail.mdanderson.org (8.9.1b+Sun/8.9.1) with ESMTP id LAA17404; Fri, 15 Mar 2002 11:41:14 -0600 (CST) Message-Id: <200203151741.LAA17404@mail.mdanderson.org> Date: Fri, 15 Mar 2002 11:48:20 -0600 (Central Standard Time) From: Jonathan Fosburgh Subject: Re[2]: Web-based helpdesk apps? To: Daniel Frazier , freebsd-questions@FreeBSD.ORG MIME-Version: 1.0 Content-Type: TEXT/PLAIN; CHARSET=US-ASCII Content-Disposition: INLINE References: <5.1.0.14.2.20020315103358.02648d28@mail.utexas.edu> <3C9230E6.8090609@magpage.com> In-Reply-To: <3C9230E6.8090609@magpage.com> X-Mailer: Mahogany 0.64.1 'Sparc', running under Windows NT 4.0 (build 1381, Service Pack 6) Sender: owner-freebsd-questions@FreeBSD.ORG Precedence: bulk List-ID: List-Archive: (Web Archive) List-Help: (List Instructions) List-Subscribe: List-Unsubscribe: X-Loop: FreeBSD.ORG On Fri, 15 Mar 2002 12:35:34 -0500 Daniel Frazier wrote: > > I'll second the recommendation for RT. We use it here and it's become > an invaluable part of our support system. > RT is nice. It does a lot of things I like. However, for reasons I won't go into because they are off-topic, I haven't been able to get all the dependencies for it satisfied at work. I stumbled across this relatively new project called WebCall. So far it looks nice. Does some things better than RT, some things not as well, and RT has some functions that I wish WebCall had. Still, it appears to work well. The website is: www.myrapid.com/webcall. -- ****************************************************************************** Jonathan Fosburgh |Certified AIX Administrator Software Systems Spec. III |ICQ: 32742908 Communications and Computer Services |MSN: syjef@hotmail.com UT MD Anderson Cancer Center |Jabber: syjef@jabber.org Houston, TX |Yahoo: jefosburgh ****************************************************************************** To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message