From owner-freebsd-questions Fri Mar 15 10:16:31 2002 Delivered-To: freebsd-questions@freebsd.org Received: from hercules.worldgatein.com (unassigned-26-64-109-203.worldgatein.com [203.109.64.26]) by hub.freebsd.org (Postfix) with ESMTP id 418D137B417 for ; Fri, 15 Mar 2002 10:16:23 -0800 (PST) Received: from rivendell.worldgatein.net (interoffice.worldgatein.com [203.109.64.31]) by hercules.worldgatein.com (Postfix) with ESMTP id 2A7151004BC3 for ; Fri, 15 Mar 2002 23:33:02 +0530 (IST) Received: by rivendell.worldgatein.net (Postfix, from userid 1001) id D83403260F; Fri, 15 Mar 2002 23:44:21 +0530 (IST) Date: Fri, 15 Mar 2002 23:44:21 +0530 From: Devdas Bhagat To: questions@FreeBSD.ORG Subject: Re: Web-based helpdesk apps? Message-ID: <20020315234421.A67825@rivendell.worldgatein.net> Reply-To: Devdas Bhagat Mail-Followup-To: questions@FreeBSD.ORG References: <20020315111025.A17446@blackhelicopters.org> <20020315082119.P61252-100000@teak.adhesivemedia.com> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline User-Agent: Mutt/1.2.5i In-Reply-To: <20020315082119.P61252-100000@teak.adhesivemedia.com>; from philip@adhesivemedia.com on Fri, Mar 15, 2002 at 08:22:25AM -0800 Sender: owner-freebsd-questions@FreeBSD.ORG Precedence: bulk List-ID: List-Archive: (Web Archive) List-Help: (List Instructions) List-Subscribe: List-Unsubscribe: X-Loop: FreeBSD.ORG On 15/03/02 08:22 -0800, Philip Hallstrom wrote: > It's more of a bug-tracker, but you might take a look at Mantis. Not sure > if it's in the ports, but it was very easy to install and you can > configure users to be "reporters" and other users to be "developers" > (which allows them fix/reassign/etc.) > > I think there's another one called KeyStone (check freshmeat) but i > haven't used it... I think it was built exactly for this purpose. Well, theres always rt -> http://www.fsck.com/projects/rt Its in Perl, and uses a Postgres backend, HTML::Mason as the frontend. Very modular in capabitily, and multiuser. Has an email based interface too, with suppoort for ticketing. > On Fri, 15 Mar 2002, Michael Lucas wrote: > > > > > Folks, > > > > I'm looking for a simple little helpdesk application for small network > > management. My ideal program would take entries over the Web, allow > > updates, assigning tickets to technicians, and so on. > > > > Does anyone know of such a thing in the ports collection, or something > > that could port easily to FreeBSD? Devdas Bhagat To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message