From owner-freebsd-questions Fri Mar 15 20:16:15 2002 Delivered-To: freebsd-questions@freebsd.org Received: from mail.rpi.edu (mail.rpi.edu [128.113.22.40]) by hub.freebsd.org (Postfix) with ESMTP id 34B5437B404 for ; Fri, 15 Mar 2002 20:16:13 -0800 (PST) Received: from [128.113.24.47] (gilead.acs.rpi.edu [128.113.24.47]) by mail.rpi.edu (8.12.1/8.12.1) with ESMTP id g2G4GA4B056180; Fri, 15 Mar 2002 23:16:10 -0500 Mime-Version: 1.0 X-Sender: drosih@mail.rpi.edu Message-Id: In-Reply-To: <20020315111025.A17446@blackhelicopters.org> References: <20020315111025.A17446@blackhelicopters.org> Date: Fri, 15 Mar 2002 23:16:09 -0500 To: Michael Lucas , questions@FreeBSD.ORG From: Garance A Drosihn Subject: Re: Web-based helpdesk apps? Content-Type: text/plain; charset="us-ascii" ; format="flowed" X-Scanned-By: MIMEDefang 2.3 (www dot roaringpenguin dot com slash mimedefang) Sender: owner-freebsd-questions@FreeBSD.ORG Precedence: bulk List-ID: List-Archive: (Web Archive) List-Help: (List Instructions) List-Subscribe: List-Unsubscribe: X-Loop: FreeBSD.ORG At 11:10 AM -0500 3/15/02, Michael Lucas wrote: >Folks, > >I'm looking for a simple little helpdesk application for >small network management. My ideal program would take >entries over the Web, allow updates, assigning tickets to >technicians, and so on. For one of the projects I work with, they use a webized application called "Jitterbug". It accepts bug reports via email (as well as the web), and allows us to do simple management of those reports. I don't know any details of where it came from, but I could check into it some more if you are interested. -- Garance Alistair Drosehn = gad@eclipse.acs.rpi.edu Senior Systems Programmer or gad@freebsd.org Rensselaer Polytechnic Institute or drosih@rpi.edu To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message