From owner-freebsd-hubs@FreeBSD.ORG Mon Mar 13 08:31:14 2006 Return-Path: X-Original-To: hubs@FreeBSD.org Delivered-To: freebsd-hubs@FreeBSD.ORG Received: from mx1.FreeBSD.org (mx1.freebsd.org [216.136.204.125]) by hub.freebsd.org (Postfix) with ESMTP id DF06416A400; Mon, 13 Mar 2006 08:31:14 +0000 (UTC) (envelope-from jan@chrillesen.dk) Received: from mailhotel.chrillesen.dk (vax.chrillesen.dk [193.88.12.35]) by mx1.FreeBSD.org (Postfix) with ESMTP id 8FC4F43D45; Mon, 13 Mar 2006 08:31:14 +0000 (GMT) (envelope-from jan@chrillesen.dk) Received: by mailhotel.chrillesen.dk (Postfix, from userid 1000) id B56F15B08; Mon, 13 Mar 2006 09:31:10 +0100 (CET) Date: Mon, 13 Mar 2006 09:31:10 +0100 From: Jan Chrillesen To: hubs@FreeBSD.org Message-ID: <20060313083109.GV17148@vax.chrillesen.dk> Mime-Version: 1.0 Content-Type: text/plain; charset=iso-8859-1 Content-Disposition: inline X-editor: vim, http://www.vim.org/ User-Agent: Mutt/1.5.9i Cc: beastie@tdk.net Subject: Disk failure in danish part of ftp.freebsd.org X-BeenThere: freebsd-hubs@freebsd.org X-Mailman-Version: 2.1.5 Precedence: list List-Id: "FreeBSD Distributions Hubs: mail sup ftp" List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Mon, 13 Mar 2006 08:31:15 -0000 (I'm sending this mail since erwin@freebsd.org is on vacation). It seems the European side of ftp.freebsd.org suffored a double disk failure during the weekend and this means we lost all data on the mirror. At first only disk was showing up as missing but the controller reported the RAID failed. We replaced the disk, and then a second disk showed up as missing. We're currently replacing the second disk. However this leaves us with no other options than building the RAID from scratch, doing a newfs and resync all data from ftp-master. I'll keep ftpd disabled until we're back in sync. We are continously monitoring the state of the RAID (using nagios) but got no warning of a failed disk, so I fear the first disk might have failed silently since two disk failures in 5 minutes (time between nagios polls) is highly unlikely. Regards Jan From owner-freebsd-hubs@FreeBSD.ORG Mon Mar 13 08:37:14 2006 Return-Path: X-Original-To: freebsd-hubs@freebsd.org Delivered-To: freebsd-hubs@freebsd.org Received: from mx1.FreeBSD.org (mx1.freebsd.org [216.136.204.125]) by hub.freebsd.org (Postfix) with ESMTP id DC7EC16A425 for ; Mon, 13 Mar 2006 08:37:13 +0000 (UTC) (envelope-from dimitar.vassilev@gmail.com) Received: from uproxy.gmail.com (uproxy.gmail.com [66.249.92.193]) by mx1.FreeBSD.org (Postfix) with ESMTP id 4907C43D45 for ; Mon, 13 Mar 2006 08:37:13 +0000 (GMT) (envelope-from dimitar.vassilev@gmail.com) Received: by uproxy.gmail.com with SMTP id k40so586240ugc for ; Mon, 13 Mar 2006 00:37:12 -0800 (PST) DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws; s=beta; d=gmail.com; h=received:message-id:date:from:to:subject:cc:in-reply-to:mime-version:content-type:content-transfer-encoding:content-disposition:references; b=laqIz8Xqqir057equxj0wBAA+9KwZhQBNBfakbX+2J6thJ8rUxrI3nSl1DBxRuOFg/jcCjNOHhCXohS1SNDo5evKAHukFyv3/MyJ6nrwWBMzYSwhPizsBo41BJGCeQvVWG4V3oUp/stay5qXvOWi1dz523UqnP3ylA2/I70pJoI= Received: by 10.66.245.7 with SMTP id s7mr3644724ugh; Mon, 13 Mar 2006 00:37:12 -0800 (PST) Received: by 10.66.217.19 with HTTP; Mon, 13 Mar 2006 00:37:12 -0800 (PST) Message-ID: <59adc1a0603130037i69534c2dt@mail.gmail.com> Date: Mon, 13 Mar 2006 09:37:12 +0100 From: "Dimitar Vasilev" To: "Rudolf Cejka" In-Reply-To: <20060310155518.GA8377@fit.vutbr.cz> MIME-Version: 1.0 Content-Type: text/plain; charset=ISO-8859-5 Content-Transfer-Encoding: base64 Content-Disposition: inline References: <20060310155518.GA8377@fit.vutbr.cz> Cc: freebsd-hubs@freebsd.org Subject: Re: Planned upgrade of ftp-master.cz.FreeBSD.org (.eu.) X-BeenThere: freebsd-hubs@freebsd.org X-Mailman-Version: 2.1.5 Precedence: list List-Id: "FreeBSD Distributions Hubs: mail sup ftp" List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Mon, 13 Mar 2006 08:37:14 -0000 UnVkb2xmLApJIGhhdmUgc29tZSBjb25uZWN0aW9ucyB3aXRoIHRoZSBJQk0gSURDIGNlbnRlciBp biBCcm5vLgpQbGVhc2UgdGVsbCB3aGF0IHlvdSB3b3VsZCBsaWtlIHRvIGhhdmUgYXMgYSB1cGdy YWRlIC0gZm9yIGV4YW1wbGUKNHg1MTJNQiBFQ0MgbW9kdWxlcyBhbmQgYSBuZXcgUC00IENQVS4K SSB3aWxsIHRyeSB0byBoYXZlIGEgY29udmVyc2F0aW9uIGFuZCBmaW5kIGEgZGVjaXNpb24gbWFr ZXIuCkkgd2lsbCBuZWVkIGJhY2t1cCBmcm9tIEZyZWVCU0QgRm91bmRhdGlvbiBpbiB0ZXJtcyBv ZiByZXR1cm5pbmcgdGhlCmZhdm91ciB0byB0aGUgSURDIGFuZCBJQk0gIG9yIGFub3RoZXIgc3Bv bnNvci4KU28gaWYgYW5vdGhlciBwZXJzb24gZnJvbSB0aGUgRnJlZUJTRCBGb3VuZGF0aW9uL2Nv cmUgdGVhbSBoYXMgYmV0dGVyCmNvbm5lY3Rpb25zIHdpdGggYSB3aXRoIHNvbWUgb2YgdGhlIEYt NTAwIGNvbXBhbmllcywgZHJvcCBhIGxpbmUgaGVyZS4KSSdkIGxpa2UgdG8gaGVscCB3aXRoIGEg cGVyc29uYWwgY29udHJpYnV0aW9uLCBidXQgSSdtIGRvaW5nIGZsYXQKaHVudGluZyBub3cgYW5k IHdpbGwgbmVlZCBhbGwgbXkgcmVzb3VyY2VzIHRoZXJlIGZpcnN0LgoKPiBQUzogVGhlIHNlcnZl ciBzdGFydHMgdG8gYmUgcmVhbGx5IHVzZWQgd2hlbiB0aGVyZSBhcmUgbmV3IGRhdGFzLAo+IHNv IGlmIHRoZXJlIGlzIGFueSBkb25hdG9yIGFyb3VuZCB0aGUgd29ybGQsIHRoZXJlIGFyZSBjdXJy ZW50bHkKPiAgIDEgeCBJbnRlbCBYZW9uIDIuNCBHSHovNTEyayBMMiB3aXRoIDUzMyBNSHogRlNC LCBzb2NrZXQgUEdBNjA0Cj4gICA0IHggNTEyIE1CIFJlZ2lzdGVyZWQgRUNDIEREUi0yNjYgU0RS QU0gRElNTSBtb2R1bGVzCj4gaW4gdGhlIHNlcnZlciwgd2hlcmUgYm90aCBwcm9jZXNzb3IgYW5k IG1lbW9yeSBjYW4gYmUgYm90aCBkb3VibGVkCj4gKHVwIHRvIDIgcHJvY2Vzc29ycyBhbmQgOCBt ZW1vcnkgbW9kdWxlcykuIFRoZSBtb3RoZXJib2FyZCBpcyBTdXBlck1pY3JvCj4gWDVEUDgtRzIg KHdoaWNoIHN1cHBvcnRzIHByb2Nlc3NvcnMgdXAgdG8gMy4yIEdIeikuCj4KPiAtLQo+IFJ1ZG9s ZiBDZWprYSA8Y2Vqa2FyIGF0IGZpdC52dXRici5jej4gaHR0cDovL3d3dy5maXQudnV0YnIuY3ov fmNlamthcgo+IEJybm8gVW5pdmVyc2l0eSBvZiBUZWNobm9sb2d5LCBGYWN1bHR5IG9mIEluZm9y bWF0aW9uIFRlY2hub2xvZ3kKPiBCb3pldGVjaG92YSAyLCA2MTIgNjYgIEJybm8sIEN6ZWNoIFJl cHVibGljCj4gX19fX19fX19fX19fX19fX19fX19fX19fX19fX19fX19fX19fX19fX19fX19fX18K PiBmcmVlYnNkLWh1YnNAZnJlZWJzZC5vcmcgbWFpbGluZyBsaXN0Cj4gaHR0cDovL2xpc3RzLmZy ZWVic2Qub3JnL21haWxtYW4vbGlzdGluZm8vZnJlZWJzZC1odWJzCj4gVG8gdW5zdWJzY3JpYmUs IHNlbmQgYW55IG1haWwgdG8gImZyZWVic2QtaHVicy11bnN1YnNjcmliZUBmcmVlYnNkLm9yZyIK PgpIZXpreSBkZW4vSGF2ZSBhIG5pY2UgZGF5IQoKLS0KtNjc2OLq4CCy0OHY29XSCkRpbWl0YXIg VmFzc2lsZXYKCkdudVBHIGtleSBJRDogMHg0QjhEQjUyNQpLZXlzZXJ2ZXI6IHBncC5taXQuZWR1 CktleSBmaW5nZXJwcmludDogRDg4QSAzQjkyIERFRDUgOTE3RSAzNDFFIEQ2MkYgOEM1MSA1RkM0 IDRCOEQgQjUyNQo= From owner-freebsd-hubs@FreeBSD.ORG Tue Mar 14 15:26:10 2006 Return-Path: X-Original-To: freebsd-hubs@freebsd.org Delivered-To: freebsd-hubs@freebsd.org Received: from mx1.FreeBSD.org (mx1.freebsd.org [216.136.204.125]) by hub.freebsd.org (Postfix) with ESMTP id 737BB16A400 for ; Tue, 14 Mar 2006 15:26:10 +0000 (UTC) (envelope-from cejkar@fit.vutbr.cz) Received: from kazi.fit.vutbr.cz (kazi.fit.vutbr.cz [147.229.8.12]) by mx1.FreeBSD.org (Postfix) with ESMTP id C6E4343D46 for ; Tue, 14 Mar 2006 15:26:09 +0000 (GMT) (envelope-from cejkar@fit.vutbr.cz) Received: from kazi.fit.vutbr.cz (localhost [127.0.0.1]) by kazi.fit.vutbr.cz (envelope-from cejkar@fit.vutbr.cz) (8.13.5/8.13.5) with ESMTP id k2EFQ6wh017160 (version=TLSv1/SSLv3 cipher=DHE-RSA-AES256-SHA bits=256 verify=NO) for ; Tue, 14 Mar 2006 16:26:06 +0100 (CET) Received: (from cejkar@localhost) by kazi.fit.vutbr.cz (8.13.5/8.13.1/Submit) id k2EFQ6CS017159 for freebsd-hubs@freebsd.org; Tue, 14 Mar 2006 16:26:06 +0100 (CET) (envelope-from cejkar@fit.vutbr.cz) X-Authentication-Warning: kazi.fit.vutbr.cz: cejkar set sender to cejkar@fit.vutbr.cz using -f Date: Tue, 14 Mar 2006 16:26:06 +0100 From: Rudolf Cejka To: freebsd-hubs@freebsd.org Message-ID: <20060314152606.GA16816@fit.vutbr.cz> References: <20060310155518.GA8377@fit.vutbr.cz> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline In-Reply-To: <20060310155518.GA8377@fit.vutbr.cz> User-Agent: Mutt/1.4.2.1i X-Scanned-By: MIMEDefang 2.54 on 147.229.8.12 Subject: Re: Planned upgrade of ftp-master.cz.FreeBSD.org (.eu.) X-BeenThere: freebsd-hubs@freebsd.org X-Mailman-Version: 2.1.5 Precedence: list List-Id: "FreeBSD Distributions Hubs: mail sup ftp" List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Tue, 14 Mar 2006 15:26:10 -0000 Rudolf Cejka wrote (2006/03/10): > I will start on Monday next week (March 13, 2006) by stopping updating > from ftp-master, remounting fs read-only and copying it elsewhere, then Data copy of /ftp from ftp-master.cz.FreeBSD.org is done, so now is time to stop all services, upgrade disk space, restore data and reestablish services... Apologizes to all - I could not wait any more, because there is already more data on ftp-master.FreeBSD.org, than I can store on current RAID on ftp-master.cz.FreeBSD.org. -- Rudolf Cejka http://www.fit.vutbr.cz/~cejkar Brno University of Technology, Faculty of Information Technology Bozetechova 2, 612 66 Brno, Czech Republic From owner-freebsd-hubs@FreeBSD.ORG Wed Mar 15 09:03:25 2006 Return-Path: X-Original-To: freebsd-hubs@freebsd.org Delivered-To: freebsd-hubs@freebsd.org Received: from mx1.FreeBSD.org (mx1.freebsd.org [216.136.204.125]) by hub.freebsd.org (Postfix) with ESMTP id D8E9016A41F for ; Wed, 15 Mar 2006 09:03:25 +0000 (UTC) (envelope-from cejkar@fit.vutbr.cz) Received: from kazi.fit.vutbr.cz (kazi.fit.vutbr.cz [147.229.8.12]) by mx1.FreeBSD.org (Postfix) with ESMTP id F093943D46 for ; Wed, 15 Mar 2006 09:03:24 +0000 (GMT) (envelope-from cejkar@fit.vutbr.cz) Received: from kazi.fit.vutbr.cz (localhost [127.0.0.1]) by kazi.fit.vutbr.cz (envelope-from cejkar@fit.vutbr.cz) (8.13.5/8.13.5) with ESMTP id k2F93L20099403 (version=TLSv1/SSLv3 cipher=DHE-RSA-AES256-SHA bits=256 verify=NO) for ; Wed, 15 Mar 2006 10:03:21 +0100 (CET) Received: (from cejkar@localhost) by kazi.fit.vutbr.cz (8.13.5/8.13.1/Submit) id k2F93KWV099402 for freebsd-hubs@freebsd.org; Wed, 15 Mar 2006 10:03:20 +0100 (CET) (envelope-from cejkar@fit.vutbr.cz) X-Authentication-Warning: kazi.fit.vutbr.cz: cejkar set sender to cejkar@fit.vutbr.cz using -f Date: Wed, 15 Mar 2006 10:03:20 +0100 From: Rudolf Cejka To: freebsd-hubs@freebsd.org Message-ID: <20060315090320.GA97785@fit.vutbr.cz> References: <20060310155518.GA8377@fit.vutbr.cz> <20060314152606.GA16816@fit.vutbr.cz> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline In-Reply-To: <20060314152606.GA16816@fit.vutbr.cz> User-Agent: Mutt/1.4.2.1i X-Scanned-By: MIMEDefang 2.54 on 147.229.8.12 Subject: Re: Planned upgrade of ftp-master.cz.FreeBSD.org (.eu.) X-BeenThere: freebsd-hubs@freebsd.org X-Mailman-Version: 2.1.5 Precedence: list List-Id: "FreeBSD Distributions Hubs: mail sup ftp" List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Wed, 15 Mar 2006 09:03:25 -0000 Rudolf Cejka wrote (2006/03/14): > Data copy of /ftp from ftp-master.cz.FreeBSD.org is done, so now is time > to stop all services, upgrade disk space, restore data and reestablish > services... Hello, everything is done now and all services have been reestablished. It seems that ftp-master.FreeBSD.org is massively updated at this time, so there are many things to download and update now, so let's go ;o) Currently, there is: 453 GB on ftp-master.FreeBSD.org 558 GB on ftp-master.{cz,eu}.FreeBSD.org Apologizes to all once again. -- Rudolf Cejka http://www.fit.vutbr.cz/~cejkar Brno University of Technology, Faculty of Information Technology Bozetechova 2, 612 66 Brno, Czech Republic From owner-freebsd-hubs@FreeBSD.ORG Wed Mar 15 09:06:41 2006 Return-Path: X-Original-To: freebsd-hubs@freebsd.org Delivered-To: freebsd-hubs@freebsd.org Received: from mx1.FreeBSD.org (mx1.freebsd.org [216.136.204.125]) by hub.freebsd.org (Postfix) with ESMTP id 4171016A401 for ; Wed, 15 Mar 2006 09:06:41 +0000 (UTC) (envelope-from cejkar@fit.vutbr.cz) Received: from kazi.fit.vutbr.cz (kazi.fit.vutbr.cz [147.229.8.12]) by mx1.FreeBSD.org (Postfix) with ESMTP id 510D743D45 for ; Wed, 15 Mar 2006 09:06:40 +0000 (GMT) (envelope-from cejkar@fit.vutbr.cz) Received: from kazi.fit.vutbr.cz (localhost [127.0.0.1]) by kazi.fit.vutbr.cz (envelope-from cejkar@fit.vutbr.cz) (8.13.5/8.13.5) with ESMTP id k2F96cK2099861 (version=TLSv1/SSLv3 cipher=DHE-RSA-AES256-SHA bits=256 verify=NO) for ; Wed, 15 Mar 2006 10:06:38 +0100 (CET) Received: (from cejkar@localhost) by kazi.fit.vutbr.cz (8.13.5/8.13.1/Submit) id k2F96cLD099860 for freebsd-hubs@freebsd.org; Wed, 15 Mar 2006 10:06:38 +0100 (CET) (envelope-from cejkar@fit.vutbr.cz) X-Authentication-Warning: kazi.fit.vutbr.cz: cejkar set sender to cejkar@fit.vutbr.cz using -f Date: Wed, 15 Mar 2006 10:06:38 +0100 From: Rudolf Cejka To: freebsd-hubs@freebsd.org Message-ID: <20060315090638.GA99598@fit.vutbr.cz> References: <20060310155518.GA8377@fit.vutbr.cz> <20060314152606.GA16816@fit.vutbr.cz> <20060315090320.GA97785@fit.vutbr.cz> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline In-Reply-To: <20060315090320.GA97785@fit.vutbr.cz> User-Agent: Mutt/1.4.2.1i X-Scanned-By: MIMEDefang 2.54 on 147.229.8.12 Subject: Re: Planned upgrade of ftp-master.cz.FreeBSD.org (.eu.) X-BeenThere: freebsd-hubs@freebsd.org X-Mailman-Version: 2.1.5 Precedence: list List-Id: "FreeBSD Distributions Hubs: mail sup ftp" List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Wed, 15 Mar 2006 09:06:41 -0000 Rudolf Cejka wrote (2006/03/15): > Currently, there is: > 453 GB on ftp-master.FreeBSD.org > 558 GB on ftp-master.{cz,eu}.FreeBSD.org Oops, just to be clear: 453/558 GB of disk space for data tree (and not currently used). -- Rudolf Cejka http://www.fit.vutbr.cz/~cejkar Brno University of Technology, Faculty of Information Technology Bozetechova 2, 612 66 Brno, Czech Republic From owner-freebsd-hubs@FreeBSD.ORG Wed Mar 15 12:36:57 2006 Return-Path: X-Original-To: hubs@freebsd.org Delivered-To: freebsd-hubs@FreeBSD.ORG Received: from mx1.FreeBSD.org (mx1.freebsd.org [216.136.204.125]) by hub.freebsd.org (Postfix) with ESMTP id B9CED16A400 for ; Wed, 15 Mar 2006 12:36:57 +0000 (UTC) (envelope-from dimitar.vassilev@gmail.com) Received: from uproxy.gmail.com (uproxy.gmail.com [66.249.92.207]) by mx1.FreeBSD.org (Postfix) with ESMTP id 231D043D46 for ; Wed, 15 Mar 2006 12:36:56 +0000 (GMT) (envelope-from dimitar.vassilev@gmail.com) Received: by uproxy.gmail.com with SMTP id m3so54383uge for ; Wed, 15 Mar 2006 04:36:56 -0800 (PST) DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws; s=beta; d=gmail.com; h=received:message-id:date:from:to:subject:cc:in-reply-to:mime-version:content-type:content-transfer-encoding:content-disposition:references; b=qyGN0XvGTIfvn8YZBwpghmsLORQU3YHCSNNQEQ9dVu2BRCYBkH3LOT2JKsWbMN+ARp79j80gm3rlflnSSwOW4cxe3ZuWsrNVsz5F2xiavziuUVF5dnJ0laHWTxs+rRr8yCLY8R8XSPSx3kmEQ/zyyzXoQJhKU9nvhzQBwLmvCpY= Received: by 10.66.164.4 with SMTP id m4mr338873uge; Wed, 15 Mar 2006 04:36:55 -0800 (PST) Received: by 10.66.217.19 with HTTP; Wed, 15 Mar 2006 04:36:55 -0800 (PST) Message-ID: <59adc1a0603150436t16cf36f7y@mail.gmail.com> Date: Wed, 15 Mar 2006 13:36:55 +0100 From: "Dimitar Vasilev" To: "Rudolf Cejka" In-Reply-To: <20060314085517.GA98360@fit.vutbr.cz> MIME-Version: 1.0 Content-Type: text/plain; charset=ISO-8859-5 Content-Transfer-Encoding: base64 Content-Disposition: inline References: <20060310155518.GA8377@fit.vutbr.cz> <59adc1a0603130037i69534c2dt@mail.gmail.com> <20060314085517.GA98360@fit.vutbr.cz> Cc: hubs@freebsd.org Subject: Re: Planned upgrade of ftp-master.cz.FreeBSD.org (.eu.) X-BeenThere: freebsd-hubs@freebsd.org X-Mailman-Version: 2.1.5 Precedence: list List-Id: "FreeBSD Distributions Hubs: mail sup ftp" List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Wed, 15 Mar 2006 12:36:57 -0000 PiBJZiBJIHVuZGVyc3RhbmQgY29ycmVjdGx5LCB5b3UgbmVlZCBzb21lIG9mZmljaWFsIEZyZWVC U0QgZG9uYXRpb24KPiBzdGF0ZW1lbnQ/IEkgdGhpbmsgdGhhdCB0aGUgYmVzdCB3YXkgd291bGQg YmUgdG8gd3JpdGUgdG8gZS1tYWlsCj4gZG9uYXRpb25zQEZyZWVCU0Qub3JnIG1lbnRpb25lZCBv biBodHRwOi8vd3d3LmZyZWVic2Qub3JnL2RvbmF0aW9ucy8KPiBwYWdlLiAtID8/Pwo+ClRoYW5r cyAtIEkgd2lsbCBhc2sgbmV4dCB3ZWVrIG9yIHNvIHdobyBpcyByZXNwb25zaWJsZSBmb3Igc3Vw cG9ydGluZwpPcGVuIFNvdXJjZSBQcm9qZWN0cywgd2hhdCBpcyB0aGUgY29tcGFueSBwb2xpY3kg b24gdGhhdCB0b3BpYyBhbmQKd2hlbiBpdCBpcyBwb3NzaWJsZSB0byBtYWtlIGl0LgpSZWdhcmRz LAotLQq02NzY4urgILLQ4djb1dIKRGltaXRhciBWYXNzaWxldgoKR251UEcga2V5IElEOiAweDRC OERCNTI1CktleXNlcnZlcjogcGdwLm1pdC5lZHUKS2V5IGZpbmdlcnByaW50OiBEODhBIDNCOTIg REVENSA5MTdFIDM0MUUgRDYyRiA4QzUxIDVGQzQgNEI4RCBCNTI1Cg== From owner-freebsd-hubs@FreeBSD.ORG Thu Mar 16 05:06:21 2006 Return-Path: X-Original-To: hubs@freebsd.org Delivered-To: freebsd-hubs@FreeBSD.ORG Received: from mx1.FreeBSD.org (mx1.freebsd.org [216.136.204.125]) by hub.freebsd.org (Postfix) with ESMTP id 6C40716A401 for ; Thu, 16 Mar 2006 05:06:21 +0000 (UTC) (envelope-from tsuiki@backstreetboysclub.com) Received: from pool-71-102-182-248.snloca.dsl-w.verizon.net (pool-71-102-182-248.snloca.dsl-w.verizon.net [71.102.182.248]) by mx1.FreeBSD.org (Postfix) with SMTP id 5529243D48 for ; Thu, 16 Mar 2006 05:06:20 +0000 (GMT) (envelope-from tsuiki@backstreetboysclub.com) Received: from backstreetboysclub.com (backstreetboysclub-com-bk.mr.outblaze.com [205.158.62.181]) by pool-71-102-182-248.snloca.dsl-w.verizon.net (Postfix) with ESMTP id 7894D488E1 for ; Thu, 16 Mar 2006 00:02:57 -0500 Date: Thu, 16 Mar 2006 00:02:57 -0500 From: Aksenchenko A.G. X-Mailer: The Bat! (v2.00.5) Personal X-Priority: 3 Message-ID: <4083646672.20060316000257@backstreetboysclub.com> To: hubs MIME-Version: 1.0 Content-Type: text/plain; charset=windows-1251 Content-Transfer-Encoding: 8bit X-AntiVirus: checked by AntiVir MailGate (version: 2.0.1.5; AVE: 6.17.0.2; VDF: 6.17.0.5; host: pool-71-102-182-248.snloca.dsl-w.verizon.net) Cc: Subject: =?windows-1251?b?4iDu8uTl6yDv8O7k4OYsIPLl9e3u6+7j6P8gQ1JNIA==?= X-BeenThere: freebsd-hubs@freebsd.org X-Mailman-Version: 2.1.5 Precedence: list List-Id: "FreeBSD Distributions Hubs: mail sup ftp" List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Thu, 16 Mar 2006 05:06:21 -0000 П Р А К Т И Ч Е С К И Й С Е М И Н А Р "CRM. УСТАНОВЛЕНИЕ ДОЛГОСРОЧНЫХ ОТНОШЕНИЙ С КЛИЕНТАМИ" 28-29 марта 2006 года (с 10.00 до 18.00) -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Аудитория: руководители отделов продаж, отделов по работе с клиентами, менеджеры по продажам. ОСНОВЫ ТЕОРИИ И ПРАКТИКИ  CRM (технология одним взглядом) 1. Организация продаж, этапы продаж - блок-схема (аналитический этап - организация клиентской базы и продукта; эффективная презентация; заключение сделки; бесконечная сделка, ведение и передача клиента). 2. Структура и техника построения Базы Данных (БД) (структура БД, карточка клиента, записи и поля, перечень полей; техника формирования БД, актуализация БД; входная анкета для формирования БД). 3. Использование Клиентской базы в технологии CRM (технология контактов - ТЗ для создания БД; цели контактов; учет, анализ, эффективность контактов; стратегии коммуникаций). ПРЯМЫЕ ПРОДАЖИ: ОРГАНИЗАЦИЯ И КОНТРОЛЬ 1. Работа контактных менеджеров. 2. Планирование, организация и контроль продаж. 3. Организация командного использования БД в деятельности менеджеров по продажам. 4. Оценка стоимости коммуникаций. 5. Инструментарии организации и контроля менеджеров. ПРАКТИКА КОНТАКТОВ: личная презентация, телефонный и эпистолярный контакт. Оптимальные сценарии контактов. ПРОГРАММЫ УВЕЛИЧЕНИЯ ЛОЯЛЬНОСТИ ПОТРЕБИТЕЛЕЙ И CRM 1. Модели сервисного цикла, довольные и недовольные клиенты. 2. Экономическая эффективность увеличения лояльности. 3. Методика CRM, построение устойчивых отношений с клиентами. ЭТАПЫ ИСПОЛЬЗОВАНИЯ ТЕХНОЛОГИИ CRM 1. Особенности CRM-программ. 2. Особенности использования дисконтных программ. 3. Различия дисконтных программ и технологий CRM. ПРИМЕРЫ РЕАЛЬНОЙ ОРГАНИЗАЦИИ ПРОГРАММ CRM. ТЕХНИКА ПОСТРОЕНИЯ ОТНОШЕНИЙ С КЛИЕНТАМИ 1. Корпоративная культура (основы анализа). 2. Установление контактов (контактные поводы). 3. Способы построения отношений. Организация и управление построением отношений. В результате семинара участники: 1. Получат инструменты работы с клиентской базой; 2. Получат представление о правильной работе с клиентами и способах повышения лояльности клиентов компании; 3. Узнают о главных принципах построения эффективной Базы Данных и смогут реализовать эти знания на своих рабочих местах. ===================================================================== Автор семинара: Самохин М.Ю. - профессиональный бизнес-тренер, консультант, маркетолог, автор разработок в области активных методов обучения, преподаватель АНХ, Синергия (МВА), МИРБИС (МВА), ВКШ, Норвежско-Российского образовательного проекта Skedsmo. Руководитель аналитической группы (маркетинговые исследования), автор публикаций в области управления проектами, брендинга и CRM. Некоторые корпоративные клиенты: Тинькофф, Милагро, Le Cafe, Евроойл, Диасофт, Армо-груп, Asstra (Беларусь), Белэлектронкомплект (Беларусь), Сахалин Энерджи (консорциум Shell, Mitsui, Mitsubisi), Мирра Люкс, Гарант, Сеть салонов Фабрика Грез", Кампомос, Черкизово, Московский Шинный Завод, Максит (Ветонит), Дятьково-мебель, издательство MacMillan (российский офис), МИЭЛЬ-недвижимость, Торговый дом Лаверна, Сибур и другие компании. ==================================================================== Стоимость участия: 8260 руб. (с учетом НДС) В стоимость включены авторские раздаточные материалы, кофе-брейки, обед. Скидки: более одного участника от компании - скидка 10%, постоянным клиентам - 20%. ===================================================================== СПРАВКИ  И  РЕГИСТРАЦИЯ по тел.: [495]980-67-00 Ab9aG From owner-freebsd-hubs@FreeBSD.ORG Thu Mar 16 08:23:24 2006 Return-Path: X-Original-To: freebsd-hubs@freebsd.org Delivered-To: freebsd-hubs@freebsd.org Received: from mx1.FreeBSD.org (mx1.freebsd.org [216.136.204.125]) by hub.freebsd.org (Postfix) with ESMTP id 2959E16A423 for ; Thu, 16 Mar 2006 08:23:24 +0000 (UTC) (envelope-from bbraun@hsuchi.net) Received: from c-71-228-197-92.hsd1.tn.comcast.net (c-71-228-197-92.hsd1.tn.comcast.net [71.228.197.92]) by mx1.FreeBSD.org (Postfix) with SMTP id 1F4DF43D69 for ; Thu, 16 Mar 2006 08:23:14 +0000 (GMT) (envelope-from bbraun@hsuchi.net) Received: from hsuchi.net (hsuchi-net.mr.outblaze.com [205.158.62.181]) by c-71-228-197-92.hsd1.tn.comcast.net (Postfix) with ESMTP id 0891E90098 for ; Thu, 16 Mar 2006 03:20:59 -0500 Message-ID: <011001c648d2$07476263$a6457e43@hsuchi.net> From: Integracia_Holding To: freebsd-hubs Date: Thu, 16 Mar 2006 03:20:59 -0500 Content-Transfer-Encoding: quoted-printable X-Priority: 3 X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook Express 6.00.2462.0000 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1123 X-AntiVirus: checked by AntiVir MailGate (version: 2.0.1.5; AVE: 6.17.0.2; VDF: 6.17.0.5; host: c-71-228-197-92.hsd1.tn.comcast.net) MIME-Version: 1.0 Content-Type: text/plain; charset="windows-1251" X-Content-Filtered-By: Mailman/MimeDel 2.1.5 Subject: =?windows-1251?b?UmU6IMjt8uXj8Ojw7uLg7e375SDx8vDz6vLz8PsgKPXu?= =?windows-1251?b?6+To7ePoKS4gyu7t8vDu6/wg7eDkIPPv8ODi6+Xt6OXs?= X-BeenThere: freebsd-hubs@freebsd.org X-Mailman-Version: 2.1.5 Precedence: list List-Id: "FreeBSD Distributions Hubs: mail sup ftp" List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Thu, 16 Mar 2006 08:23:24 -0000 =20 <= strong>=c8=ed=f2=e5=e3=f0=e8=f0=ee=e2=e0=ed=ed=fb=e5=20= =f1=f2=f0=f3=ea=f2=f3=f0=fb (=f5=ee=eb=e4=e8=ed=e3=e8)=2e =ca=ee=ed=f2=f0=ee=eb=fc =ed=e0=e4 =f3=ef=f0=e0=e2=eb=e5=ed=e8=e5= =ec =20 =20 =d6=e5=eb=fc =f1=e5= =ec=e8=ed=e0=f0=e0: =20 =ce=f1=ec=fb=f1=eb=e5=ed= =e8=e5 =f1=ee=e2=f0=e5=ec=e5=ed=ed=ee=e3=ee =f1=ee=f1=f2=ee=ff=ed=e8=ff=20= =e8 =ef=e5=f0=f1=ef=e5=ea=f2=e8=e2 =f0=e0=e7=e2=e8=f2=e8=ff =ef=f0= =e0=e2=ee=e2=ee=e3=ee =f0=e5=e3=f3=eb=e8=f0=ee=e2=e0=ed=e8=ff =f5=ee=eb=e4= =e8=ed=e3=ee=e2=fb=f5 =f1=f2=f0=f3=ea=f2=f3=f0 =e2 =d0=ee=f1=f1=e8=e8=2e=20= =ce=e1=e7=ee=f0 =ee=f1=ed=ee=e2=ed=fb=f5 =f1=ef=ee=f1=ee=e1=ee=e2= =f1=ee=e7=e4=e0=ed=e8=ff =f5=ee=eb=e4=e8=ed=e3=ee=e2=2e =c8=e7=f3=f7=e5=ed= =e8=e5 =ee=f1=ee=e1=e5=ed=ed=ee=f1=f2=e5=e9 =ea=ee=f0=ef=ee=f0=e0=f2=e8=e2= =ed=ee=e3=ee=20 =f3=ef=f0=e0=e2=eb=e5=ed=e8=ff =e8 =ee=e1=e5=f1=ef=e5=f7=e5=ed=e8= =ff =ea=ee=f0=ef=ee=f0=e0=f2=e8=e2=ed=ee=e3=ee =ea=ee=ed=f2=f0=ee=eb=ff =e2= =e8=ed=f2=e5=e3=f0=e8=f0=ee=e2=e0=ed=ed=fb=f5 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=e8=e7=ec=e5=ed=e5=ed=e8=ff =ea=ee=f0=ef=ee=f0=e0=f2=e8=e2=ed=ee=e3=ee= =20 =f3=ef=f0=e0=e2=eb=e5=ed=e8=ff =e4=ee=f7=e5=f0=ed=e8=ec=e8 =ee= =e1=f9=e5=f1=f2=e2=e0=ec=e8 =e2 =e7=e0=e2=e8=f1=e8=ec=ee=f1=f2=e8 =ee=f2 = =ef=ee=f2=f0=e5=e1=ed=ee=f1=f2=e5=e9 =f5=ee=eb=e4=e8=ed=e3=e0=2e=20 * =20 =cc=e5=f2=ee=e4=fb= =e8 =ef=f0=e8=e5=ec=fb, =ee=e1=e5=f1=ef=e5=f7=e8=e2=e0=fe=f9=e8=e5=20 =f1=ee=f5=f0=e0=ed=e5=ed=e8=e5 =ea=ee=f0=ef=ee=f0=e0=f2=e8=e2= =ed=ee=e3=ee =ea=ee=ed=f2=f0=ee=eb=ff =ed=e0=e4 =e8=ed=f2=e5=e3=f0=e8=f0=ee= =e2=e0=ed=ed=fb=ec=e8 =f1=f2=f0=f3=ea=f2=f3=f0=e0=ec=e8=2e=20 * =20 =cf=f0=e8=ed=f6=e8= =ef=fb =e3=e0=f0=ec=ee=ed=e8=e7=e0=f6=e8=e8 =e2=ed=f3=f2=f0=e5=ed=ed=e8=f5= =20 =e4=ee=ea=f3=ec=e5=ed=f2=ee=e2 (=eb=ee=ea=e0=eb=fc=ed=fb=f5 =ed= =ee=f0=ec=e0=f2=e8=e2=ed=fb=f5 =e0=ea=f2=ee=e2) =e8=ed=f2=e5=e3=f0=e8=f0=ee= =e2=e0=ed=ed=fb=f5 =f1=f2=f0=f3=ea=f2=f3=f0=2e=20 =20 =ca=f0=e0=f2=ea=ee=e5=20 =f1=ee=e4=e5=f0=e6=e0=ed=e8=e5 = =20 =20 * =20 =cf=ee=ed=ff=f2=e8=e5 =f5= =ee=eb=e4=e8=ed=e3=e0=2e =d1=ee=e2=f0=e5=ec=e5=ed=ed=ee=e5 =f1=ee=f1=f2=ee= =ff=ed=e8=e5=20 =e8 =ef=e5=f0=f1=ef=e5=ea=f2=e8=e2=fb =f0=e0=e7=e2=e8=f2=e8=ff= =ef=f0=e0=e2=ee=e2=ee=e3=ee =f0=e5=e3=f3=eb=e8=f0=ee=e2=e0=ed=e8=ff =f5=ee= =eb=e4=e8=ed=e3=ee=e2=fb=f5 =f1=f2=f0=f3=ea=f2=f3=f0=20 =e2 =d0=ee=f1=f1=e8=e8=2e * =20 =ce=f1=ee=e1=e5=ed=ed=ee= =f1=f2=e8 =f1=ee=e7=e4=e0=ed=e8=ff =e8 =e2=ed=f3=f2=f0=e5=ed=ed=ff=ff=20 = =f1=f2=f0=f3=ea=f2=f3=f0=e0 =f5=ee=eb=e4=e8=ed=e3=ee=e2 =e2 =d0= =ee=f1=f1=e8=e8 * =20 =ca=ee=f0=ef=ee=f0=e0=f2= =e8=e2=ed=ee=e5 =f3=ef=f0=e0=e2=eb=e5=ed=e8=e5 =f5=ee=eb=e4=e8=ed=e3=ee=e2= =fb=ec=e8=20 =f1=f2=f0=f3=ea=f2=f3=f0=e0=ec=e8: =ec=e5=e6=e4=f3=ed=e0=f0=ee= =e4=ed=e0=ff =ef=f0=e0=ea=f2=e8=ea=e0 =e8 =f0=ee=f1=f1=e8=e9=f1=ea=e8=e9 = =ef=ee=e4=f5=ee=e4 * =20 =ce=e1=e5=f1=ef=e5=f7=e5= =ed=e8=e5 =ea=ee=f0=ef=ee=f0=e0=f2=e8=e2=ed=ee=e3=ee =ea=ee=ed=f2=f0=ee=eb= =ff=20 =ed=e0=e4 =f5=ee=eb=e4=e8=ed=e3=e0=ec=e8 =e8 =ef=f0=e5=e4=ee=f2= =e2=f0=e0=f9=e5=ed=e8=e5 =e2=ed=e5=f8=ed=e8=f5 =e8 =e2=ed=f3=f2=f0=e5=ed=ed= =e8=f5 =f3=e3=f0=ee=e7=2e * =20 =c7=ed=e0=f7=e5=ed=e8=e5= =e2=ed=f3=f2=f0=e5=ed=ed=e8=f5 =e4=ee=ea=f3=ec=e5=ed=f2=ee=e2 (=eb=ee=ea= =e0=eb=fc=ed=fb=f5=20 =ed=ee=f0=ec=e0=f2=e8=e2=ed=fb=f5 =e0=ea=f2=ee=e2) =e2 =f3=ef= =f0=e0=e2=eb=e5=ed=e8=e8 =e8=ed=f2=e5=e3=f0=e8=f0=ee=e2=e0=ed=ed=fb=ec=e8= =f1=f2=f0=f3=ea=f2=f3=f0=e0=ec=e8=2e * =20 =cf=f0=e0=e2=ee=e2=ee=e5= =f0=e5=e3=f3=eb=e8=f0=ee=e2=e0=ed=e8=e5 =ee=f2=e2=e5=f2=f1=f2=e2=e5=ed=ed= =ee=f1=f2=e8=20 =e2 =f5=ee=eb=e4=e8=ed=e3=ee=e2=fb=f5 =f1=f2=f0=f3=ea=f2=f3=f0= =e0=f5 * =20 =ce=f2=e2=e5=f2=fb =ed=e0= =e2=ee=ef=f0=ee=f1=fb =20 =cf=ee =e2=ee=ef=f0=ee=f1=e0=ec =f0=e5=e3=e8=f1=f2= =e0=f0=e0=f6=e8=e8 =ee=e1=f0=e0=f9=e0=e9=f2=e5=f1=fc =ef=ee =f2=e5=eb: (4= 95) 792-21 22, 742-91-98 kbi4f =20 From owner-freebsd-hubs@FreeBSD.ORG Thu Mar 16 09:33:42 2006 Return-Path: X-Original-To: freebsd-hubs@freebsd.org Delivered-To: freebsd-hubs@freebsd.org Received: from mx1.FreeBSD.org (mx1.freebsd.org [216.136.204.125]) by hub.freebsd.org (Postfix) with ESMTP id 1FF8416A589 for ; Thu, 16 Mar 2006 09:33:42 +0000 (UTC) (envelope-from son-good@msn.com) Received: from freebsd.org (pl1253.nas926.o-tokyo.nttpc.ne.jp [210.165.110.229]) by mx1.FreeBSD.org (Postfix) with SMTP id 0588543D45 for ; Thu, 16 Mar 2006 09:33:40 +0000 (GMT) (envelope-from son-good@msn.com) To: From: =?iso-2022-jp?B?GyRCJCIkZiRfGyhC?= MIME-Version: 1.0 Content-Type: text/plain; charset="iso-2022-jp" Content-Transfer-Encoding: 7bit Message-Id: <20060316093340.0588543D45@mx1.FreeBSD.org> Date: Thu, 16 Mar 2006 09:33:40 +0000 (GMT) Subject: =?iso-2022-jp?b?GyRCO2QkTj1oPXckciRiJGkkQyRGMjwkNSQkISMbKEI=?= X-BeenThere: freebsd-hubs@freebsd.org X-Mailman-Version: 2.1.5 Precedence: list Reply-To: son-good@msn.com List-Id: "FreeBSD Distributions Hubs: mail sup ftp" List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Thu, 16 Mar 2006 09:33:42 -0000 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