Date: Tue, 29 May 2001 20:52:28 +0000 (UTC) From: "Corey Brune" <brune@sdf.lonestar.org> To: wmoran@iowna.com (Bill Moran) Cc: Joe.Warner@smed.com, FreeBSD-Questions@FreeBSD.ORG Subject: Re: Help Desk App for FreeBSD Message-ID: <200105292052.f4TKqSx05469@sdf.lonestar.org> In-Reply-To: <3B13F17C.2E538B21@iowna.com> from "Bill Moran" at May 29, 2001 02:59:08 PM
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Try http://keystone.whitepj.net. The app is written in php, and uses almost any database. Corey Bill Moran > > Joe.Warner@smed.com wrote: > > > > Hi, > > > > Before I start looking at commercial solutions, I was > > just wondering if anyone on this list knows about a web > > based Help Desk application that would run on FreeBSD. > > > > Our current Help Desk application is running on a Lotus Notes > > database via Domino on the AS/400. Our users access the > > database with the Lotus Notes 5.0.5 client on WIN NT/2K. This > > application is outdated and I feel a web based solution would > > better serve our needs. > > > > I'm currently running Apache 1.3.6 on a FreeBSD 3.4 box but > > plan to upgrade to FreeBSD 4.2 or 4.3, along with the most > > current versions of Apache, PHP and MySQL soon. > > > > The Help Desk application I'm looking for would, at the minimum, > > provide an interface that our users could access through any > > web browser, fill in their name, contact info and information > > regarding the problem they are experiencing, click a "submit" > > button and be issued a confirmation number. There would be > > a queue that our IT staff could check for new requests that they > > could then assign to the appropriate personnel, based on their > > individual area of expertise. We would need to have the ability > > to update requests with text and the person who submitted the > > request would need to be able to view the status. We would > > also need to be able to pull up statistics like the number and > > type of requests (open/closed) that have been submitted over > > a given period and how many/type have been closed by each > > member of our staff. > > > > Is there any app or way I could do this on FreeBSD? > > A search on sourceforge turns up a number of projects to create > web-based helpdesks. You'll probably need a few days of research to > evaluate all of them and determine what looks promising to you. I'd be > interested to know what you determine, as I'll be in need of a similar > application soon. > > -Bill > > To Unsubscribe: send mail to majordomo@FreeBSD.org > with "unsubscribe freebsd-questions" in the body of the message > To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message
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