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Date:      Thu, 3 Feb 2000 08:28:48 -0800
From:      "John Purser" <johnmpurser@home.com>
To:        "'Jonathon McKitrick'" <jcm@dogma.freebsd-uk.eu.org>, "'Jason Evans'" <jasone@canonware.com>
Cc:        <chat@FreeBSD.ORG>, <freebsd-advocacy@FreeBSD.ORG>
Subject:   RE: @home.com's e-mail problems
Message-ID:  <000001bf6e63$bfdfdc00$40390918@vncvr1.wa.home.com>
In-Reply-To: <Pine.BSF.4.21.0002031604460.14099-100000@dogma.freebsd-uk.eu.org>

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All I know is they can't keep an e-mail server up for one week straight to
save their souls!  And when I call in and listen to the areas having trouble
I learn that they are NORMALLY having trouble with 5 to 10 states and
recently the support tech told me that AT&T e-mail was down for the entire
United States.  It took four days get service up and running normally again
after that.

This Wednesday it died twice which is notable because it was one of the few
occasions where they restored the service in the same day it went down!

I think this is an advocacy opportunity because they definitely need to do
SOMETHING different so I'm pushing FreeBSD both by name and by suggesting
that @home contact Hotmail and Yahoo to see how they deal with the issue of
reliably delivering services over the internet.

Of course, if this talk about AT&T merging with MS has any substance behind
it then all the suggestions and system failures in the world won't help.

John Purser

-----Original Message-----
From: owner-freebsd-chat@FreeBSD.ORG
[mailto:owner-freebsd-chat@FreeBSD.ORG]On Behalf Of Jonathon McKitrick
Sent: Thursday, February 03, 2000 8:08 AM
To: Jason Evans
Cc: John Purser; chat@FreeBSD.ORG; freebsd-advocacy@FreeBSD.ORG
Subject: Re: @home.com's e-mail problems


On Sat, 29 Jan 2000, Jason Evans wrote:

>On Sat, Jan 29, 2000 at 12:12:02PM -0800, John Purser wrote:
>I worked at Critical Path (CP), an email outsourcer, for over a year.
>During that year, there were a quite a number of service outages.  CP runs
>its services on a combination of Solaris and FreeBSD boxes.  That CP
>doesn't use NT is a definite plus, but it couldn't begin to make up for the
>real problem: business goals do not emphasize reliability.  If reliability
>were a goal, I expect CP could do about as well using NT as FreeBSD (though
>not for the same cost).  @home may be different, but I doubt it.

Why do you say that?  That if reliability were a goal, the compnay
could do as well with NT as with BSD?

-=> jm <=-

"Do not taunt the Happy Fun Ball."




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