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Date:      06 Nov 2001 12:04:03 -0800
From:      swear@blarg.net (Gary W. Swearingen)
To:        Bill Moran <wmoran@potentialtech.com>
Cc:        chat@FreeBSD.ORG
Subject:   Re: Request for opinions: what is spam
Message-ID:  <3r3d3racp8.d3r@localhost.localdomain>
In-Reply-To: <3BE81422.7080304@potentialtech.com>
References:  <3BE81422.7080304@potentialtech.com>

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Bill Moran <wmoran@potentialtech.com> writes:

> One thing, central to this, is where do you draw the line
> between promotion and spam?

If you should expect to annoy someone by sending them a message which
they didn't ask for or deserve in some way, then the message is either
spam or as bad as spam.  Spam probably has the added feature of annoying
a lot of people, but any one recipient can seldom know or care about
that; it's just as annoying, though most people will be more tolerant
of unwanted e-mail which they suspect is not widely addressed.

It's still a fuzzy line, but since the value of e-mail promotion is
very low unless you are VERY annoying, it should be pretty easy to
just draw your line very close to zero.

You have to judge your market and your spamees.  Are they going to be
annoyed by your e-mail?  Some might not.  Like freebsd lists which get
spam about freebsd books.

> So my first question is: "Is this spam?"

You can't know for sure, but it's a pretty safe assumption, depending
on what your reaction to it will be.

> But the deeper, underlying question is: "Where do I draw the line
> with promotional activities?"

You don't send promotional e-mail to people who haven't asked for it.
If someone asks about gizmo-thingy, and you sell a one, send to them
or the list they asked on.  Even that has to be done judiciously.

> An example is that I recently posted to the jobs@freebsd.com list
> an announcement about my company and that we're seeking new customers.

That list is for seeking new employees and new employers.  I don't see
any way you could justify seeking new customers on that list.

> Our
> current budget simply won't allow for magazine or similar advertising
> at this point, so what should we do?

I'll bet you already know enough of your options; you get the big bucks
for making the correct choices, through good judgement or luck.

Advertising and word of mouth (among customers and investors) are the
only options I know of.  You'll need to spend some time getting
no/low-cost, low-value advertising and some time working on your
high-value word of mouth, but I doubt that anyone can tell you where to
draw that line either.

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