Date: Wed, 20 Jul 2005 22:42:50 -0400 From: Matt Juszczak <matt@atopia.net> To: Philip Hallstrom <freebsd@philip.pjkh.com> Cc: Cezar Fistik <cezar@arax.md>, freebsd-questions@freebsd.org Subject: Re: OT: Helpdesk/Call tracking software (now VERY off topic) Message-ID: <42DF0BAA.7040001@atopia.net> In-Reply-To: <20050720160505.M44199@wolf.pjkh.com> References: <159426995.20050721011157@arax.md> <20050720160505.M44199@wolf.pjkh.com>
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While I'm here, anyone know something that can integrate with LDAP to pull customer info? Of course the tickets would be stored in MySQL, etc.... but a way to search for customers, etc. via ldap would be awesome Philip Hallstrom wrote: > Never used it, but RT always seems to get good praise... > > http://www.bestpractical.com/rt/ > > On Thu, 21 Jul 2005, Cezar Fistik wrote: > >> Dear group, >> >> Sorry for OT, but I'm sure someone in this group can help me. I'm >> looking for an open source helpdesk/call tracking application for use >> in an ISP customer support dept. We need something that will allow us >> to register all incomming calls, to assign tasks to different >> admnis/engineers according to customer's problem, to be able to see >> the status of each opened issue and so on. Nothing unusual. >> >> I made a search and found a number of such applications, but there are >> so many...it wouldn't be possible to test all of them. So please just >> tell me what you are using and how would you rate it. >> >> Thank you very much. >> -- >> Best regards, >> Cezar mailto:cezar@arax.md >> >> >> _______________________________________________ >> freebsd-questions@freebsd.org mailing list >> http://lists.freebsd.org/mailman/listinfo/freebsd-questions >> To unsubscribe, send any mail to >> "freebsd-questions-unsubscribe@freebsd.org" >> > _______________________________________________ > freebsd-questions@freebsd.org mailing list > http://lists.freebsd.org/mailman/listinfo/freebsd-questions > To unsubscribe, send any mail to > "freebsd-questions-unsubscribe@freebsd.org" > > > !DSPAM:42ded945986391657816232!
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