Date: Thu, 21 Jul 2005 12:09:25 -0500 From: "Micheal Patterson" <micheal@tsgincorporated.com> To: "Cezar Fistik" <cezar@arax.md>, <freebsd-questions@freebsd.org> Subject: Re: Helpdesk/Call tracking software Message-ID: <6ce601c58e18$55c96b30$4df24243@tsgincorporated.com> References: <159426995.20050721011157@arax.md>
next in thread | previous in thread | raw e-mail | index | archive | help
----- Original Message ----- From: "Cezar Fistik" <cezar@arax.md> To: <freebsd-questions@freebsd.org> Sent: Wednesday, July 20, 2005 5:11 PM Subject: OT: Helpdesk/Call tracking software > Dear group, > > Sorry for OT, but I'm sure someone in this group can help me. I'm > looking for an open source helpdesk/call tracking application for use > in an ISP customer support dept. We need something that will allow us > to register all incomming calls, to assign tasks to different > admnis/engineers according to customer's problem, to be able to see > the status of each opened issue and so on. Nothing unusual. > > I made a search and found a number of such applications, but there are > so many...it wouldn't be possible to test all of them. So please just > tell me what you are using and how would you rate it. > > Thank you very much. > -- > Best regards, > Cezar mailto:cezar@arax.md > > I currently use RT for our open source ticketing system. It's coded by Best Practical and is available at http://bestpractical.com/rt/ Screen shots and a description are available at their site. -- Micheal Patterson Senior Communications Systems Engineer 405-917-0600 Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message.
Want to link to this message? Use this URL: <https://mail-archive.FreeBSD.org/cgi/mid.cgi?6ce601c58e18$55c96b30$4df24243>