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Date:      Fri, 8 Nov 2002 11:19:34 -0600
From:      "Arun Welch" <>
To:        "'Brian T. Schellenberger'" <>, "'Bakul Shah'" <>, <>
Subject:   RE: using a laptop as a main machine
Message-ID:  <000001c2874b$0316ad70$c77ba8c0@rune>
In-Reply-To: <>

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> THE most important feature on a laptop BY FAR is a good warrenty.

I couldn't agree with this more. Get the longest warranty you can.

> I insist on a three-year warrenty, which is why I buy Dells.  Their=20
> service is excellent.  I didnt get "on-site" service, but=20
> they pick up=20
> and deliver via Airborne Express, and if I ship it on Friday=20
> I have it=20
> back by Tuesday morning, so never without it for more than three days.

With a Dell you really need the 3-year warranty. Unfortunately, the last
year or so will be a real crapshoot, as Dell doesn't keep enough parts
on hand to actually last 3 years after they stop making a laptop. Mine
spent a month as a no-longer-portable (the motherboard stopped
recognizing the battery) because they'd run out of motherboards and had
to get them remanufactured. The local repair techs have been out here so
often that I know them by name and coffee preference, and they no longer
need directions when I need to call them in. I finally got them to
refund the cost of the last year of the warranty by bitching to the BBB.
The loophole in their "next-business-day" warranty is that they're not
responsible for parts made by someone else, but since the whole thing is
made by someone else they're off the hook.

My previous laptop was an Acer rebadged as a Samsung, and that thing was
solid. Warner's using it for testing purposes now. Everyone I know with
Dell's has had to get them serviced, even people I know who leave them
on their desks 90% of the time. The one before that was an IBM, and now
that you can get them with a touchpad that'll be my next one too.


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