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Date:      Sun, 21 Feb 1999 15:22:56 -0600
From:      David Kelly <dkelly@hiwaay.net>
To:        cjclark@home.com
Cc:        graeme@echidna.com (Graeme Tait), freebsd-questions@FreeBSD.ORG
Subject:   Re: FreeBSD vs. Linux (was: a couple ?'s) 
Message-ID:  <199902212122.PAA78104@nospam.hiwaay.net>
In-Reply-To: Message from "Crist J. Clark" <cjc@cc942873-a.ewndsr1.nj.home.com>  of "Sun, 21 Feb 1999 15:52:24 EST." <199902212052.PAA17470@cc942873-a.ewndsr1.nj.home.com> 

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"Crist J. Clark" writes:
> [0] But I still do not know if I actually got things working again
> much or any faster than I would have without paid tech support. In
> fact, I still was forced to resort to Usenet support. The disk crashed
> on a Friday and I came into work on Saturday to try to have things in
> working order by Monday. The regular SGI tech support only runs
> weekdays roughly during U.S. business hours. To get help on Saturday,
> my only recourse was help from fellow SGI users and admin (who read
> comp.sys.sgi.admin on Saturday afternoons =).

That's not quite true. SGI has a 24/7 plan with something like a 1 hour
guaranteed initial response. The common support plan (the more
affordable one) is open something like 10 hours per day, 5 days per
week, off most holidays, and a 4 hour initial reply. It all depends on
how many thousands of dollars per year you wish to pay to support one
box.


--
David Kelly N4HHE, dkelly@nospam.hiwaay.net
=====================================================================
The human mind ordinarily operates at only ten percent of its
capacity -- the rest is overhead for the operating system.




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