Date: Wed, 28 Jun 2006 17:04:18 +0100 From: "Joao Barros" <joao.barros@gmail.com> To: "pobox@verysmall.org" <pobox@verysmall.org> Cc: freebsd-questions@freebsd.org Subject: Re: 24/7/365 commercial support wanted Message-ID: <70e8236f0606280904h4764b0e4l188806c17c964242@mail.gmail.com> In-Reply-To: <44A2951D.2090300@verysmall.org> References: <44A15FBA.90001@verysmall.org> <000401c69a67$8818e640$3c01a8c0@coolf89ea26645> <44A24B8B.1040904@verysmall.org> <4BDE3B3C-E05B-4D55-99DE-F1776C6938FA@pobox.com> <44A2951D.2090300@verysmall.org>
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On 6/28/06, pobox@verysmall.org <pobox@verysmall.org> wrote: > We do host there, and their FreeBSD support is great, that's true. > However, they do not want to promise it. I tried to convince them to say > that they will support it and that I can accept if given shift does not > have a FreeBSD capable person, but they are very careful to promise > things they can not keep. > > The perfect thing would have been if they offer the support. They have > been answering the phone within 2-3 seconds every time I called the last > several years. But may be it is too much for them to promise to support > everything. > At this level it's called a Service Level Agreement (SLA) not a promise... -- Joao Barros
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