From owner-freebsd-chat Sat Jan 18 10:58:07 1997 Return-Path: Received: (from root@localhost) by freefall.freebsd.org (8.8.4/8.8.4) id KAA23723 for chat-outgoing; Sat, 18 Jan 1997 10:58:07 -0800 (PST) Received: from alpha.risc.org (alpha.risc.org [206.248.178.209]) by freefall.freebsd.org (8.8.4/8.8.4) with ESMTP id KAA23715 for ; Sat, 18 Jan 1997 10:58:05 -0800 (PST) Received: from localhost (taob@localhost) by alpha.risc.org (8.8.4/8.8.4) with SMTP id NAA12734; Sat, 18 Jan 1997 13:57:21 -0500 (EST) Date: Sat, 18 Jan 1997 13:57:20 -0500 (EST) From: Brian Tao To: Giles Lean cc: "Jordan K. Hubbard" , Annelise Anderson , Amancio Hasty , Michael Smith , chat@freebsd.org Subject: Re: FreeBSD into larget corp. environment? In-Reply-To: <199701172031.HAA09750@nemeton.com.au> Message-ID: MIME-Version: 1.0 Content-Type: TEXT/PLAIN; charset=US-ASCII Sender: owner-chat@freebsd.org X-Loop: FreeBSD.org Precedence: bulk On Sat, 18 Jan 1997, Giles Lean wrote: > > I'm very dubious -- this is fine for the -xyz option is wrong in the > manual page, but not so good for "my fileserver has rebooted three > times today". Try telling the Operations Manager "I've mailed the > problem report off ...". That's why we need a proper trouble ticketing system and a defined problem escalation policy. If the phone tech can't solve it within an hour, it goes to 2nd level. If they can't solve it within 4 hours, it goes to a "software engineer" (or whatever would pass as an S.E. in this imaginary organization). If another four hours pass, wake up the gurus. If after a 24-hour period, absolutely no headway has been made, I guess we can give the customer Jordan's home phone number. ;-) -- Brian Tao (BT300, taob@risc.org) "Though this be madness, yet there is method in't"