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Date:      Tue, 27 Nov 2001 16:20:10 -0600
From:      jacks@sage-american.com
To:        "Bob Hall" <rjhalljr@starpower.net>, freebsd-questions@FreeBSD.ORG
Subject:   Re: this spam
Message-ID:  <3.0.5.32.20011127162010.01042450@mail.sage-american.com>
In-Reply-To: <20011127164937.A605@starpower.net>
References:  <20011127104635.Y15780-100000@localhost> <000101c17718$77d43180$1401a8c0@tedm.placo.com> <20011127104635.Y15780-100000@localhost>

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Bob: Just because they are doing it doesn't justify it.... it's because
their survival is on the edge that they are trying very hard to satisfy
those customers who complain. I know at least one of the largest ISPs who
will tell you that while they understand spam is undesirable, they "are
still trying to figure out a method of dealing with it"... that was a long
time ago and nothing yet.

They recognize the dilemma of filtering emails for customers will make some
unhappy and not filtering on some basis will make some unhappy.... alas,
the financial outlook for the small ISP is rather bleak in trying not to
lose a much-needed customer... but, not only because of spam, but a loss of
a single customer means much more to the small company than the large one
everytime.

At 04:49 PM 11.27.2001 -0500, Bob Hall wrote:
>On Tue, Nov 27, 2001 at 10:48:29AM -0800, David Kirchner wrote:
>> What about the extra price involved in maintaining the filters, filtering
>> out spam that got past the filters, etc? Storage that does nothing but sit
>> there and occasionally gets backed up (even though it's not common to back
>> up a mail spool, I think, due to its nature) vs. employees maintaining
>> lists, reading spam, inputing additional filters, etc - I think I can see
>> which is cheaper. :-)
>
>There's a relatively small, local ISP in my area called Erols. They 
>keep three people on staff to deal with spam. (Check their web site.)
>Erols competes on price and is too small to have money to waste on 
>something that doesn't either return a profit or save more money than 
>it costs. If it's cheaper to ignore spam, why do small ISPs with 
>razor thin margins bother to deal with it aggressively?
>
>Bob Hall
>
>To Unsubscribe: send mail to majordomo@FreeBSD.org
>with "unsubscribe freebsd-questions" in the body of the message
>
>

Best regards,
Jack L. Stone,
Server Admin

Sage-American
http://www.sage-american.com
jacks@sage-american.com

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