Date: Sun, 12 Dec 1999 10:49:50 +1100 From: Danny <dannyh@idx.com.au> To: Charlie ROOT <root@necrosys.net>, freebsd-isp@FreeBSD.ORG Subject: Problem with the design phase. Message-ID: <3.0.32.19991212104946.006947f4@idx.com.au>
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Hello, Currently the ISP Has no or not enough =B7 Documentation containing licenceings and software support contracts =B7 Map of the network (locations of servers and details about cabling) =B7 A journal of all problems and their symptoms, solutions, dates, outcome =B7 Information about each server =B7Documentation Access Information : -For information on our access numbers= , server details, login-scripts and setup software.=20 =B7 Documentation Technical / Helpdesk : support in the areas of: connecting to the Internet, using Internet-related software, contacting the helpdesk.= =20 =B7 Documentation Accounts: FAQ and pointers about accounts related issues. Phone Messages are taken down by hand. There are no backup for internal documentations As a developer I need a way to=20 centralize the above documentation=20 a easier way to access the documentation (like a search engine on the intranet) a easier way to keep phone messages a backup tool for internal documentation Question: - What tools, solutions, web sites, books can I refer to or look at to find a solution to the above problem? To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-isp" in the body of the message
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