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Date:      Tue, 01 Jun 1999 18:05:00 -0400
From:      Dennis <dennis@etinc.com>
To:        Nick Hibma <nick.hibma@jrc.it>
Cc:        hackers@freebsd.org
Subject:   RE: xl driver for 3Com 
Message-ID:  <199906012309.TAA25643@etinc.com>
In-Reply-To: <Pine.GSO.3.95q.990601114514.12812H-100000@elect8>
References:  <91DA20EC3C3DD211833400A0245A4EA9BA0E57@erlangen01.axis.de>

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>The discussion started with a remark about the fact that 3Com cards have
>problems under load, without a backing of that statement. That is the
>thing that made people trip over. It is a statement that is not the
>least helpful for anyone on the hackers mailing list and will not
>trigger help from anyone, apart from responses from people being
>frustrated about not being able to help (sounds silly but it is
>true, their puppy is being attacked without them being able to
>respond).
>
>
> > You're wrong! I tried to participate but everybody just told me that
I'm an
> > idiot. Well perhaps they're right but if nobody wants to hear my bug
report
> > then I'll use another card. A card which driver has been better tested and
> > where gifted programmers did the bug reports.
>
>You think along the lines of least resistance for solving your problems,
>while developers think along the lines of highest resistance to get bugs
>sorted out. Added to that was quite a bit of (justifiable) frustration
>from Bill P. side. 
>
>And I don't think people call you an idiot and if they did, they are
>wrong. They are however entitled to express their opinion in a for them
>suitable way and should be read with their background and a context, you
>might not be fully aware of, in mind. Do not mistake this for people
>being angry at you. If you are able to read emotions from an e-mail
>accurately, you have a very special gift.

 A good developer knows that not everyone that uses his product is
technically capable to help out when there is a problem. Sometimes you cant
even get people to explain the basic symptoms. A developers job is to
develop a test bed to recreate problems based on what users tell him. You
can't expect users to spend their time debugging your code. If you get one
your lucky...you cant *expect* people to work with you...people have things
to do. Why should they struggle with one $58. card when for $49. they can
get a different one that works? Thats common sense. Until you find someone
with a truckload of 3com cards that doesnt want to have to toss them all
you have to find the problems yourself. Most of my customers are internet
service providers...if their net is down for 5 minutes the phones start
ringing off the wall. They need something that works NOW.

Bill, when you get out the last bug you can stand on your desk and beat
your chest and everyone will applaud you. Until then,  you have a headache.
Dont be pissed at me...I have more headaches thnn I have heads without
worrying about yours too.

I find that a nice cold Bass Ale is soothing when Im working on a killer
bug. Have a beer, watch the Knicks beat up on the Pacers. Very relaxing.


Dennis


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