Date: Fri, 15 Mar 2002 11:48:20 -0600 (Central Standard Time) From: Jonathan Fosburgh <syjef@mail.mdanderson.org> To: Daniel Frazier <dfrazier@magpage.com>, freebsd-questions@FreeBSD.ORG Subject: Re[2]: Web-based helpdesk apps? Message-ID: <200203151741.LAA17404@mail.mdanderson.org> In-Reply-To: <3C9230E6.8090609@magpage.com> References: <5.1.0.14.2.20020315103358.02648d28@mail.utexas.edu> <3C9230E6.8090609@magpage.com>
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On Fri, 15 Mar 2002 12:35:34 -0500 Daniel Frazier <dfrazier@magpage.com> wrote: > > I'll second the recommendation for RT. We use it here and it's become > an invaluable part of our support system. > RT is nice. It does a lot of things I like. However, for reasons I won't go into because they are off-topic, I haven't been able to get all the dependencies for it satisfied at work. I stumbled across this relatively new project called WebCall. So far it looks nice. Does some things better than RT, some things not as well, and RT has some functions that I wish WebCall had. Still, it appears to work well. The website is: www.myrapid.com/webcall. -- ****************************************************************************** Jonathan Fosburgh |Certified AIX Administrator Software Systems Spec. III |ICQ: 32742908 Communications and Computer Services |MSN: syjef@hotmail.com UT MD Anderson Cancer Center |Jabber: syjef@jabber.org Houston, TX |Yahoo: jefosburgh ****************************************************************************** To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message
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