Date: Thu, 9 Mar 2000 20:40:09 -0800 (PST) From: Doug White <dwhite@resnet.uoregon.edu> To: kc5vdj@swbell.net Cc: freebsd-hackers@FreeBSD.ORG Subject: Re: problems with compaq honoring warranty. Message-ID: <Pine.BSF.4.21.0003092039100.48297-100000@resnet.uoregon.edu> In-Reply-To: <200003091513.JAA22647@ppp-207-193-0-141.kscymo.swbell.net>
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On Thu, 9 Mar 2000, Jim Bryant wrote: > i thought i'd pass this along to the -lists. > > after having my compaq oem seagate cheetah commit hari-kari on monday, > i have ran into some serious roadblacks getting warranty coverage on > this drive i bought brand new in july. > > compaq, at the director level, refuses to honor warranties on any disk > drive bought via ebay, even if it comes brand new in an unopened > factory sealed box when you receive it. they refuse to honor the > warranty even when you read off the manufucture date [03/27/99]. > > does anyone have any insight how i can get this drive replaced? this > is only seven months into the two year compaq warranty. a call to > seagate reveals this is the ST-118202LW, and that they *SOLD* warranty > to compaq, and thus seagate cannot cover this. and that it has to be > dealt with through compaq. I've had them refuse to even *answer questions* if you reinstall the OS (Winblows) on a cheapo Presario. We just wanted to know if it had a WinModem or not. :-( Doug White | FreeBSD: The Power to Serve dwhite@resnet.uoregon.edu | www.FreeBSD.org To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-hackers" in the body of the message
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