Date: Fri, 2 Dec 2005 13:30:10 -0700 From: Ken Gunderson <kgunders@teamcool.net> To: freebsd-amd64@freebsd.org Subject: Re: How to get support (was: Tyan alternatives cuz their support totally sucks) Message-ID: <20051202133010.21549f90.kgunders@teamcool.net> In-Reply-To: <200512022021.UAA20705@sopwith.solgatos.com> References: <200512022021.UAA20705@sopwith.solgatos.com>
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On Fri, 02 Dec 2005 12:21:15 +0000 Dieter <freebsd@sopwith.solgatos.com> wrote: > > I've been really quite happy w/the Tyan barebones systems I've deployed > > the past few months. Until I needed support on a DOA TA26 barebones > > unit. I'll spare you the gory details but the nightmare is ongoing. > > But... we enjoy reading the gory details... Ugh!! It's quite the saga and don't think I should clutter up the list w/it. Suffice to say it wasn't pretty and gives me serious concern over any future dealings with them. > > I need something that will "just work" and not require any hardware compatibility > > histrionics. > > ...and someone might know the answer. > > > Yes, the Tyan units are great themselves. > > The issue is getting support when you need it. > > Have your VP visit one of Tyan's VPs and wave a million dollar PO in > their face. Unfortunately that's about the reality of it... I will say in Tyan's defense that things improved significantly once I gave up on support and started working my way up the sales management ladder. Keeping future sales seems to motivate them enough to get things done. -- Best regards, Ken Gunderson Q: Because it reverses the logical flow of conversation. A: Why is putting a reply at the top of the message frowned upon?
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