From owner-freebsd-amd64@FreeBSD.ORG Fri Dec 2 20:30:12 2005 Return-Path: X-Original-To: freebsd-amd64@freebsd.org Delivered-To: freebsd-amd64@freebsd.org Received: from mx1.FreeBSD.org (mx1.freebsd.org [216.136.204.125]) by hub.freebsd.org (Postfix) with ESMTP id D6A5616A41F for ; Fri, 2 Dec 2005 20:30:12 +0000 (GMT) (envelope-from kgunders@teamcool.net) Received: from koyukuk.teamcool.net (koyukuk.teamcool.net [209.161.34.19]) by mx1.FreeBSD.org (Postfix) with ESMTP id E8FCE43D60 for ; Fri, 2 Dec 2005 20:30:11 +0000 (GMT) (envelope-from kgunders@teamcool.net) Received: from koyukuk.teamcool.net (localhost [127.0.0.1]) by koyukuk.teamcool.net (TeamCool Rocks) with ESMTP id 2E209F821 for ; Fri, 2 Dec 2005 13:30:11 -0700 (MST) Received: from cochise.teamcool.net (unknown [192.168.1.57]) by koyukuk.teamcool.net (TeamCool Rocks) with ESMTP id EBCDBF820 for ; Fri, 2 Dec 2005 13:30:10 -0700 (MST) Date: Fri, 2 Dec 2005 13:30:10 -0700 From: Ken Gunderson To: freebsd-amd64@freebsd.org Message-Id: <20051202133010.21549f90.kgunders@teamcool.net> In-Reply-To: <200512022021.UAA20705@sopwith.solgatos.com> References: <200512022021.UAA20705@sopwith.solgatos.com> Organization: Teamcool Networks X-Mailer: Sylpheed version 1.9.12 (GTK+ 2.6.7; i386-portbld-freebsd5.4) Mime-Version: 1.0 Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit X-Virus-Scanned: ClamAV using ClamSMTP Subject: Re: How to get support (was: Tyan alternatives cuz their support totally sucks) X-BeenThere: freebsd-amd64@freebsd.org X-Mailman-Version: 2.1.5 Precedence: list List-Id: Porting FreeBSD to the AMD64 platform List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Fri, 02 Dec 2005 20:30:13 -0000 On Fri, 02 Dec 2005 12:21:15 +0000 Dieter wrote: > > I've been really quite happy w/the Tyan barebones systems I've deployed > > the past few months. Until I needed support on a DOA TA26 barebones > > unit. I'll spare you the gory details but the nightmare is ongoing. > > But... we enjoy reading the gory details... Ugh!! It's quite the saga and don't think I should clutter up the list w/it. Suffice to say it wasn't pretty and gives me serious concern over any future dealings with them. > > I need something that will "just work" and not require any hardware compatibility > > histrionics. > > ...and someone might know the answer. > > > Yes, the Tyan units are great themselves. > > The issue is getting support when you need it. > > Have your VP visit one of Tyan's VPs and wave a million dollar PO in > their face. Unfortunately that's about the reality of it... I will say in Tyan's defense that things improved significantly once I gave up on support and started working my way up the sales management ladder. Keeping future sales seems to motivate them enough to get things done. -- Best regards, Ken Gunderson Q: Because it reverses the logical flow of conversation. A: Why is putting a reply at the top of the message frowned upon?