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Date:      Sat, 9 Oct 1999 14:58:17 -0700 (PDT)
From:      "Rodney W. Grimes" <freebsd@gndrsh.dnsmgr.net>
To:        jkh@zippy.cdrom.com (Jordan K. Hubbard)
Cc:        mwlucas@blackhelicopters.org (Michael Lucas), laotzu@juniper.net (Chris Parry), blk@skynet.be, stable@FreeBSD.ORG
Subject:   Re: Roasting Newbies
Message-ID:  <199910092158.OAA53120@gndrsh.dnsmgr.net>
In-Reply-To: <74671.939499135@localhost> from "Jordan K. Hubbard" at "Oct 9, 1999 12:58:55 pm"

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> I think this is a very good effort which is aimed at the true heart of
> the problem.  Any and every tech support org worth their salt has
> already "formalized" the process of having users deal with developers
> in a fashion which provides all the relevant information up-front and
> I don't see how we can afford to do things any differently now.
> 
> - Jordan
> 

And we have even found a person to lead us down the road:


> From mwlucas@blackhelicopters.org Sat Oct  9 11:51:08 1999
> 
> > I've got a nice shinny cap sitting over here in the corner, the
> > new painted words on it say ``Director of Newbie Relations'',
> > would you care to dawn it and take the rains?
> 
> Uh, I don't know... is it pointy?  I've always wanted my very own
> pointy hat.  Unfortunately, my code doesn't rate a pointy hat; at
> best, it rates pointed fingers and open snickering.
> 
> Sure, what the hell.  It can't go any worse than the Sparc port.  ;-)

You can get pointy hats for things besides code...  :-)

> 
> ==ml


-- 
Rod Grimes - KD7CAX - (RWG25)                    rgrimes@gndrsh.dnsmgr.net


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