From owner-freebsd-bugs Fri Feb 9 13:18:32 2001 Delivered-To: freebsd-bugs@freebsd.org Received: from elvis.mu.org (elvis.mu.org [207.154.226.10]) by hub.freebsd.org (Postfix) with ESMTP id EB74637B699; Fri, 9 Feb 2001 13:18:14 -0800 (PST) Received: by elvis.mu.org (Postfix, from userid 1098) id 4A77B2B432; Fri, 9 Feb 2001 15:18:14 -0600 (CST) Date: Fri, 9 Feb 2001 15:18:14 -0600 From: Bill Fumerola To: Paul A Scott Cc: "'des@FreeBSD.org'" , freebsd-bugs@FreeBSD.org Subject: Re: kern/24958: Fatal trap 12 in kernel mode (swapper) on Compaq Presario Message-ID: <20010209151813.A89816@elvis.mu.org> References: <25A4EF0A05A5D211AFE500A0C9932D743CC83A@MAILX> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline User-Agent: Mutt/1.2.5i In-Reply-To: <25A4EF0A05A5D211AFE500A0C9932D743CC83A@MAILX>; from Pscott@cue.net on Fri, Feb 09, 2001 at 11:13:58AM -0800 X-Operating-System: FreeBSD 4.2-FEARSOME-20001103 i386 Sender: owner-freebsd-bugs@FreeBSD.ORG Precedence: bulk X-Loop: FreeBSD.org On Fri, Feb 09, 2001 at 11:13:58AM -0800, Paul A Scott wrote: > > > State-Changed-From-To: open->closed > > State-Changed-Why: Try the mailing lists first. > > Totally inappropriate response. This is a *real* problem on a brand-new > machine with the latest hardware. It deserves to be looked at. I am more > than willing to do whatever is necessary to debug the problem if I get > decent guidance from someone who knows the kernel code. > > As it stands, I can't even get FreeBSD to boot on a brand-new out-of-the-box > Compaq Presario. Who takes the heat on this? Compaq or FreeBSD? Think about > it. > > Mailing lists are not a substitute for a problem reporting and management > system. The gnats system is the *first* place to look for known problems and > solutions. It provides historical data and excellent reference for finding > similar problems. > > You are doing a disservice to someone else who runs into this problem and > sees "closed; see the mailing list" in gnats. I'm shocked and dismayed by > your attitude. > > At the very least, keep this report open, and offer suggestions for > troubleshooting the problem. If the solution ultimately comes from the > mailing lists, then we can enter the resolution here to benefit others. The PR database is _NOT_ an alternative method for getting support. It is our bug database. Please try the mailing lists first. -- Bill Fumerola - security yahoo / Yahoo! inc. - fumerola@yahoo-inc.com / billf@FreeBSD.org To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-bugs" in the body of the message