Date: Tue, 27 Dec 2005 23:33:29 -0500 From: Chuck Swiger <cswiger@mac.com> To: Brian Dunbar <brian.dunbar@millcitypc.com> Cc: freebsd-isp@freebsd.org Subject: Re: New to the web host and ISP side of the house Message-ID: <43B21599.7060606@mac.com> In-Reply-To: <43AE1366.4050401@millcitypc.com> References: <43AE1366.4050401@millcitypc.com>
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Brian Dunbar wrote: > I've taken on the (so far) part time system admin duties at a startup > web hosting company. I've just shy of a decade of experience as a > system admin (Solaris, BSD, Windows etc) but I find myself a bit out of > depth dealing with systems that are customer facing. > > Frankly I can't go much wrong - I know the basic setup is 'ok' but it > needs a fair bit of work. > > What are the best resources for coming up to speed in the ISP / web > hosting world? I'm thinking 'Dummies Guide for ISP System Admins' here. Read the later sections of the Handbook, twice. Look over the archives for the freebsd-isp mailing list. Talk to your clients and find out more about what they want, like, and dislike. Only worry about problems you can solve but haven't yet. Memorize polite phrases when a client blames you for their problems and yet you have to fix it anyway. Show them how to fix things, perhaps via Webmin, and see whether this helps. portaudit is your friend. -- -Chuck
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