Date: Fri, 21 Jul 1995 15:33:45 -0600 From: nate@sneezy.sri.com (Nate Williams) To: freebsd-hackers@freebsd.org Cc: jkh@time.cdrom.com Subject: Support charges ( was Re: SUP target for -STABLE...) Message-ID: <199507212133.PAA21818@rocky.sri.MT.net>
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[ Karl Denninger writes about his instability problems ] [ Jordan's discussion about "support for money" plans ] > I'm happy to pay for *actual* support which I receive, but my feel on this > is that I am not going to pay for a staffer full-time if the work that he or > she produces goes back to *everyone*. Wow, I hope I'm parsing this in-correctly, but my impression is that *if* you pay for support, you don't want the fixes to go to anyone else. So, if there is a bug in some part of the kernel that is triggered by your hardware (and other's possibly), you don't want the fix generated to go back into the general source tree? If not, then can you re-phrase for dense folks like me to understand. If it is the case, *WHY*? What is the difference to you if only you get the fix or everyone get's the fix? Support means that you will get fixes in a timely manner, while non-support means fixes will get done whenever a developer feels like doing them. In either case, the end result is the same *except* you get them in a time-critical manner. Even BSDI's support policy isn't this way AFAIK. If there are bugs in the system which get fixed by the support staff, *everyone* shares in those fixes. > If someone wants to start up a firm that does this kind of thing, I say more > power to them. However, my willingness to pay is directly correlated to the > quality of the fixes and the timeliness of what we receive. What you are paying for is the timeliness of the fix, and a guarantee that the fix itself will be done to the best of the person's ability. > If I'm going to pay big bucks, then I want the fixes (and the rest of that > person's time) to myself. What do you gain by keeping the fix all to yourself? I'm not trying to be a software socialist here, but I fail to understand the logic of hoarding fixes which everyone can share. FreeBSD was created by a large number of volunteers who have spent *thousands* of hours of their time w/out compensation to fix bugs. Isn't it only *fair* to give the fix you've received back in return? Nate
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