Date: Wed, 01 Aug 2001 13:37:47 -0700 From: Jordan Hubbard <jkh@freebsd.org> To: gerti-freebsdq@bitart.com, gerti@bitart.com Cc: freebsd-questions@freebsd.org, freebsd-stable@freebsd.org Subject: Re: Beware of WindRiver Systems! Message-ID: <20010801133747G.jkh@freebsd.org> In-Reply-To: <20010801192506.28122.qmail@camelot.bitart.com> References: <20010801192506.28122.qmail@camelot.bitart.com>
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Erm, I'm sorry, but I don't quite see how this is "contrary" to my comments. All I said, and more than a few people at WRS were angry with me for even being that blunt, was that the committer subscriptions were in limbo and that it was NOT CLEAR whether or not they would continue, my guess (and it was only a guess) being that the freebies were probably history. If you're referring to earlier comments I made saying that WRS was aware that there were problems in fulfillment and that there was strong desire on some people's parts there to fix those problems, then that was certainly the case at the time and is probably still the case now. That doesn't mean, of course, that the problems WILL be fixed and I don't think that I ever implied such a thing, I merely said that there were people who WANTED to fix them and understood that things weren't really the best they could be right now. Even though I no longer work for Wind River systems, I still think that's the case and no company as large as they are ever have just "one opinion" about something. It's more a question of whether or not the people who are working for improvements have the support and capability to bring them about. If you somehow read into all that a declaration by me that things were great at WRS and you'd never have another problem again, then I can only suggest that we're having language problems or something because that's not what I said at all. In any case, I no longer have any sort of vested interest in the proceedings of this and WRS probably has bigger problems to worry about right now if you've read any of the latest press releases, so why don't we all just wait and see what happens? In the meantime I would certainly expect everyone to continue to vote with their wallets and reward whomever does the best job of fulfilling FreeBSD customer expectations, be they WindRiver or some other company. - Jordan From: Gerd Knops <gerti@bitart.com> Subject: Beware of WindRiver Systems! Date: Wed, 1 Aug 2001 14:25:06 -0500 > Hi Everyone, > > Contrary to Jordan's comments it seems the WindRiver screw ups > continue. A few weeks ago I received EMail telling me my credit card > was invalid, and they could not ship my subscription. So I go to the > indicated web page and update the credit card info (Visa had issued a > new card as a precaution after a database of an E-Business was > hijacked). A few days later I get the same EMail again, and I go > through that procedure once more. > > Another few days go by, and the same EMail again. This time I call > them. An obviously annoyed lady tells me she can't really do anything > about it, doesn't care that the web page doesn't work, and says I > should send EMail. Which I did, explaining the whole thing (no > response). > > A few days later the 4.3 CDs finally arrive, weeks later than they > should have. > > Yet a few days later I receive snail mail complaining my credit card > info is invalid. Since I already invested half an hour to try and fix > up their problems, I ignore it. A few days later my credit card invoice > arrives, and I got charged TWICE by WindRiver. Needless to say, phone > calls go the way of /dev/null. > > I'd strongly recommend that anyone thinks twice before doing business > with WindRiver Systems. A search through he archives will show I am not > the only one who has troubles with them. > > Regards > > Gerd Knops > > To Unsubscribe: send mail to majordomo@FreeBSD.org > with "unsubscribe freebsd-stable" in the body of the message To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-stable" in the body of the message
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