Date: Thu, 07 Oct 2010 09:38:43 -0400 From: Patrick Ouellette <pat@flying-gecko.net> To: Rob Hurle <rob1940@gmail.com> Cc: freebsd-questions@freebsd.org, support@lists.pcbsd.org, debian-user@lists.debian.org Subject: Re: Fwd: Canon Support Centre - Ref # 00066023 Message-ID: <20101007133843.GA27892@flying-gecko.net> In-Reply-To: <AANLkTineUYcrw6aLj7NVw2vtsOxeDEpZ-3ssGRQpd5ni@mail.gmail.com> References: <8424F635E837A047A9FEF132ADAF1E0726B111344E@DNZSERVEX1.dnzservices.co.nz> <AANLkTineUYcrw6aLj7NVw2vtsOxeDEpZ-3ssGRQpd5ni@mail.gmail.com>
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Actually what I see is a (probably untrained in Linux) customer service rep apologizing to you for the issue you are having, and then pointing you to the Linux driver. I suspect English is not the service rep's native language and the service rep is using a script to respond to the inquiry. Clearly Canon supplies Linux drivers, so they intended the printer to be used with Linux. This is probably a by-product of supporting Mac OS X. I would ask to have the issue escalated to the next level technician as the marketing materials on Canon's web site state it works with: "Windows 2000/Server 2003 32bit/64bit and Mac OS 10.3.9 - or later (download); Linux, Citrix, Metaframe " http://www.canon.com.au/en-au/For-You/Printers/LaserShot-Laser-Printers/LBP7200Cdn Should they persist in claiming no support, ask them how you will be receiving a refund for your printer as it does not work as advertised. Good luck. Pat -- Patrick Ouellette pat@flying-gecko.net ne4po (at) arrl (dot) net Amateur Radio: NE4PO What kind of change have you been in the world today?
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