From owner-freebsd-hackers Thu Apr 27 12:00:58 1995 Return-Path: hackers-owner Received: (from majordom@localhost) by freefall.cdrom.com (8.6.10/8.6.6) id MAA29003 for hackers-outgoing; Thu, 27 Apr 1995 12:00:58 -0700 Received: from wcarchive.cdrom.com (wcarchive.cdrom.com [192.216.222.2]) by freefall.cdrom.com (8.6.10/8.6.6) with ESMTP id MAA28995 for ; Thu, 27 Apr 1995 12:00:52 -0700 Received: from orion.stars.sed.monmouth.army.mil ([158.9.11.65]) by wcarchive.cdrom.com (8.6.11/8.6.9) with ESMTP id MAA02344 for ; Thu, 27 Apr 1995 12:01:03 -0700 Message-Id: <199504271901.MAA02344@wcarchive.cdrom.com> Received: by orion (1.37.109.16/16.2) id AA042732499; Tue, 25 Apr 1995 08:21:39 -0400 From: william pechter ILEX Subject: Re: E-mail/phone support for FreeBSD To: jkh@freefall.cdrom.com (Jordan K. Hubbard) Date: Tue, 25 Apr 1995 08:21:39 -0400 (EDT) Cc: FreeBSD-hackers@wcarchive.cdrom.com (FreeBSD-hackers) In-Reply-To: <10693.798781478@freefall.cdrom.com> from "Jordan K. Hubbard" at Apr 24, 95 08:44:38 pm X-Mailer: ELM [version 2.4 PL23] Mime-Version: 1.0 Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit Content-Length: 1641 Sender: hackers-owner@FreeBSD.org Precedence: bulk > > FreeBSD's user base is a lot smaller than I thought. I like the idea, > > but I can't see hiring one person as being an effective solution. > > They would do for a start. I think you miscalculate the percentage of > user base that actually calls for tech support. Linux is huge, and we > only get between 30 and 40 calls a day.. One person full-time can > easily handle that and we're nowhere near as big as Linux. This goes > double if they also put some time into implementing better mail > robots, an answers-by-FAX system, a more usable WWW based FAQ, etc. > > Jordan > I think it's doable. It's pretty amazing how many new installs can be supported by one medium-level sysadmin type with a software/hardware background. I know at least a half dozen Linux installs I supported *(before and during FreeBSD)*. Most new users need the simple things answered, fdisk, user accounts, Xconfig... The !@#$%^&* is the ones with uncompatible or unfriendly hardware combinations. (Linux and Coherent were the only Unix-ish systems (I was told Sco and SysVR3 and R4 -- with a special patch from a driver writer from AT&T) that would work on the Perstor RLL controller. I'm looking to see if 2.1 will work on it. This one HAS to have a working bad144 to work. (*I'm even willing to send one controller out west if anyone wants to try it*) Bill Bill ----------------------------------------------------------------------------- Bill Pechter |Systems Administrator | Ilex Systems |170 Patterson Ave | Shrewsbury, New Jersey 07702 908-532-2369 |pechter@sesd.ilex.com | pechter@stars.sed.monmouth.army.mil