Go forward to send-pr in detail.
Go up to (dir).
This manual documents `send-pr', version 3.2, which uses electronic
mail to submit support questions and problem reports to a central
Support Site. No body of work is perfect, and support organizations
understand this; `send-pr' is designed to allow users who have problems
to submit reports of these problems to sites responsible for supporting
the products in question, in a defined form which can be read by an
electronically managed database.
`send-pr' is part of a suite of programs known collectively as
GNATS, the GNU Problem Report Management System. GNATS consists of
several programs which, used in concert, formulate and partially
administer a database of "Problem Reports", or "PRs", at a central
Support Site. A PR goes through several states in its lifetime; GNATS
tracks the PR and all information associated with it through each state
and finally acts as an archive for PRs which have been "closed".
Because `send-pr' exists as a shell (`/bin/sh') script and as an
Elisp file for use with GNU Emacs, it can be used from any machine on
your network which can run a shell script and/or Emacs.
In general, you can use any editor and mailer to submit valid Problem
Reports, as long as the format required by GNATS is preserved.
`send-pr' automates the process, however, and ensures that certain
fields necessary for automatic processing are present. `send-pr' is
strongly recommended for all initial problem-oriented correspondence
with your Support Site. The organization you submit Problem Reports to
supplies an address to which further information can be sent; the person
responsible for the category of the problem you report contacts you
- send-pr in detail
- Details about send-pr and GNATS
- Invoking send-pr
- Editing and sending PRs
- An Example
- A working example
- Installing send-pr
- Installing send-pr on your system