Date: Tue, 29 May 2001 13:12:56 -0600 From: Joe.Warner@smed.com To: Bill Moran <wmoran@iowna.com> Cc: FreeBSD-Questions@freebsd.org, Joe.Warner@smed.com, wmoran@clmboh1-smtp3.columbus.rr.com Subject: Re: Help Desk App for FreeBSD Message-ID: <OF10F070A2.F45F41C1-ON87256A5B.0068E2D6@smed.com>
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Thanks Bill.
I was thinking about checking out Sourceforge or
similar sites in case nobody could produce the
name of an app that they have tried or are using
that would fit our needs.
I'll let you know what I come up with.
Cheers
Joe
Bill Moran
<wmoran@iowna.com> To: Joe.Warner@smed.com
Sent by: cc: FreeBSD-Questions@FreeBSD.ORG
wmoran@clmboh1-smtp3.colum Subject: Re: Help Desk App for FreeBSD
bus.rr.com
05/29/01 12:59 PM
Joe.Warner@smed.com wrote:
>
> Hi,
>
> Before I start looking at commercial solutions, I was
> just wondering if anyone on this list knows about a web
> based Help Desk application that would run on FreeBSD.
>
> Our current Help Desk application is running on a Lotus Notes
> database via Domino on the AS/400. Our users access the
> database with the Lotus Notes 5.0.5 client on WIN NT/2K. This
> application is outdated and I feel a web based solution would
> better serve our needs.
>
> I'm currently running Apache 1.3.6 on a FreeBSD 3.4 box but
> plan to upgrade to FreeBSD 4.2 or 4.3, along with the most
> current versions of Apache, PHP and MySQL soon.
>
> The Help Desk application I'm looking for would, at the minimum,
> provide an interface that our users could access through any
> web browser, fill in their name, contact info and information
> regarding the problem they are experiencing, click a "submit"
> button and be issued a confirmation number. There would be
> a queue that our IT staff could check for new requests that they
> could then assign to the appropriate personnel, based on their
> individual area of expertise. We would need to have the ability
> to update requests with text and the person who submitted the
> request would need to be able to view the status. We would
> also need to be able to pull up statistics like the number and
> type of requests (open/closed) that have been submitted over
> a given period and how many/type have been closed by each
> member of our staff.
>
> Is there any app or way I could do this on FreeBSD?
A search on sourceforge turns up a number of projects to create
web-based helpdesks. You'll probably need a few days of research to
evaluate all of them and determine what looks promising to you. I'd be
interested to know what you determine, as I'll be in need of a similar
application soon.
-Bill
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