Date: Mon, 22 Jan 2001 23:53:09 -0800 From: "Ted Mittelstaedt" <tedm@toybox.placo.com> To: "'Bill Moran'" <wmoran@mail.iowna.com> Cc: <tresstatus@bsdpunk.com>, <freebsd-questions@FreeBSD.ORG> Subject: RE: bellsouth dsl? Message-ID: <015501c08511$87f08900$1401a8c0@tedm.placo.com> In-Reply-To: <3A6C6C3A.EAFAE1F1@mail.iowna.com>
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>-----Original Message----- >From: wmoran@clmboh1-smtp3.columbus.rr.com >[mailto:wmoran@clmboh1-smtp3.columbus.rr.com]On Behalf Of Bill Moran >Sent: Monday, January 22, 2001 9:22 AM >To: Ted Mittelstaedt >Cc: tresstatus@bsdpunk.com; freebsd-questions@FreeBSD.ORG >Subject: Re: bellsouth dsl? > > >Ted Mittelstaedt wrote: >> >> Speaking as the admin of an ISP that deploys DSL I can't >> disagree more! I WANT stone-dumb support techs at the >> Telco, because I want to discourage people from calling >> the Telco if there's a problem! >> > >I can understand exactly where you're coming from. I've got lots of >clients who will try to fix things they have no understanding of and >they by the time they call me the problem is 5x worse. >Hmmm ... but if the telco people weren't "stone-dumb" they would know >when they were in over their head and transfer the call to you. I could only wish. I don't know if this is a He-Man thing, but most of the support techs won't admit when they are over their heads. A few do, and usually those are the ones that I think advance faster, but the thick-headed ones don't seem to ever want to do this. >If the tech had been smart enough to know when it was over >his/her head, >he would have sent us to level 2 tech support sooner, and saved us a >bunch of time, him a bunch of time and the level 2 tech (who >had to undo >the level 1 tech's mistakes) a lot of time. Quite true but I just don't trust them to do it. > >So why not make it policy within Telco support that anything outside >what they can legitamately fix is to be referred to you? > I think that also the problem is that the Telco's don't trust the ISP's to fix the problem either. >> We do FreeBSD, Linux, MacOS, OS/2, Winders, NT, 2K support >> all for DSL. > >Cheers! Honestly, I think that is fantastic! Are you available in >Columbus, OH? I would give up my Time Warner cable (which is good, >actually) in a second for someone who really understood networks. > We are only in the Portland OR/Vancouver WA area. In that area we are known and have a strong network - we are the only local ISP I know of that has true Telco redundancy - we have separate fiber feeds from a LEC and a CLEC, with separate OC12s coming in and backbone connectivity over both. A large part of our original business is frame and T1 to corporate customers, we got into the DSL because the smaller corporate users are starting to move away from those circuits. We never were soly a dialup house, which is what enables enough revenue to afford decent networking folks. Once AT&T Cable opens their network, we are going to be the first in the door offering it in our market. But, this is one of those things to where I can see that a large multi-city ISP couldn't do what we do - they have to have cookie-cutter solutions and can't do weird nets. Unfortunately, most of the smallish ISP's wern't started by businessmen, they were started by techies who were afraid of going after the corporate customers, and went after dailups. Now that the dialup market is being sucked up by AOL, Earthlink and the others, a lot of those smaller folks are dying along with them, and can't expand into DSL because they don't have the infrastructure to do it. >> Our job is getting the Internet to your system. >> The Telco's job is delivering some circuit that they don't >> know what the hell is running on it and they could care less. > >Agreed, unfortunately, the advertising that is being pushed on >people in >large quantities doesn't explain that, and the bullshit that people get >from companies like Micros~1 is that "they shouldn't have to understand >the system" > >> Remember they don't get paid for the Internet service ON the >> DSL circuit, the get paid for the circuit itself. Call the people >> that do give a rat's ass about the Internet service on the DSL >> circuit for help - the ISP. > >Keep in mind that quite often the ISP and the Telco are the same thing. Gaakkkkk!!! Yes - and it's the worst possible situation. Fortunately the FCC was able to wrench agreements from the major cable providers getting them to open their networks, so the era of monopolistic broadband is drawing to a close, thank God. To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message
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