Date: Wed, 20 Jul 2005 23:24:19 -0400 From: "Justin R. Pessa" <jpessa@gmail.com> To: freebsd-questions@freebsd.org, Cezar Fistik <cezar@arax.md> Subject: Re: OT: Helpdesk/Call tracking software Message-ID: <200507202324.20989.jpessa@gmail.com> In-Reply-To: <159426995.20050721011157@arax.md> References: <159426995.20050721011157@arax.md>
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On Wednesday 20 July 2005 06:11 pm, Cezar Fistik wrote: > Dear group, > > Sorry for OT, but I'm sure someone in this group can help me. I'm > looking for an open source helpdesk/call tracking application for use > in an ISP customer support dept. We need something that will allow us > to register all incomming calls, to assign tasks to different > admnis/engineers according to customer's problem, to be able to see > the status of each opened issue and so on. Nothing unusual. A product I implemented for a company is called osTicket. It's completely open sourced and uses MySQL. I'm not sure if it's designed to track phone calls bu I don't see why not... but it's primary focus is as a web based ticket system. See http://www.osticket.com for more details. > > I made a search and found a number of such applications, but there are > so many...it wouldn't be possible to test all of them. So please just > tell me what you are using and how would you rate it. There's a lot of crap out there -- make sure you find something that's secure and _actively_ supported but it's developers. > > Thank you very much. Best of luck, - Justin
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