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Date:      Thu, 30 Apr 1998 08:18:59 -0400
From:      "Andrew I. Arbuckle" <aiarbuckle@naxs.com>
To:        "Jordan K. Hubbard" <jkh@time.cdrom.com>
Cc:        Doug Lo <jwlo@ms11.hinet.net>, Joey Garcia <bear@pacificnet.net>, dg@root.com, "Anthony C. Chavez" <misfit@xmission.com>, freebsd-advocacy@FreeBSD.ORG
Subject:   Re: FreeBSD guyes
Message-ID:  <35486C33.B74870F4@naxs.com>
References:  <14657.893928278@time.cdrom.com>

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Just a note, my first time experience with WC CD-ROM was excellent,
would be great if all my experiences with retail could be so effective.

Jordan K. Hubbard wrote:
> 
> > > Where did you send it?
> >
> > Taiwan.
> 
> No, I meant which email address you sent it _to_, but no matter - you've
> used orders@cdrom.com before I guess.
> 
> > Jordan,In fact, I have sent  this email address before, I didn't get any repo
> nse
> > YET.They reply within 72 hours to custormers ?  Well, I doubt it
> > The ONLY thing I can do is WAIT, WAIT, WAIT. :-(
> 
> Please, calm down.  Getting all upset helps no one to resolve these
> issues and only gets in the way.  The person who generally reads this
> mail was away for a month having a baby and her replacement (who no
> longer works here) evidently did not do a very good job of filling in.
> She is back now and answering emails, and if you'll be so good as to
> submit your complaint one last time to orders@cdrom.com I'm sure
> you'll get a response.  If you don't, then simply let me know 72 hours
> afterwards and I'll personally take it up with her to find out why
> things are not being cleared from the support queue.
> 
>                                     Jordan
> 
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