Date: Fri, 25 Jun 1999 16:47:02 +0000 (GMT) From: Terry Lambert <tlambert@primenet.com> To: jesus.monroy@usa.net (Jesus Monroy) Cc: jkh@zippy.cdrom.com, advocacy@FreeBSD.ORG Subject: Re: [Re: My FreeBSD Experience ] Message-ID: <199906251647.JAA25497@usr01.primenet.com> In-Reply-To: <19990625112537.8633.qmail@nwcst314.netaddress.usa.net> from "Jesus Monroy" at Jun 25, 99 04:25:37 am
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> > > When FreeBSD is "ready for prime time" I'll try it again. In the > > > meantime, > > > I'll stick with Windows, warts and all. To paraphrase Charles > > > Dickens, Mr. > > > Bill Gates may be "a grasping, covetous old sinner" but his OS does > > > install. > > > > Comments like this are unhelpful. FreeBSD installs just fine and I > > and many many thousands of other folks install it all the time. Given > > the most elementary laws of statistics, I have to assume that the > > fault is yours (in fact, I'd bet money on it). Unfortunately, you > > don't give us enough detail on the failure to tell you precisely where > > you screwed it up. > > I share your frustration as I have several customers that > can only report that "the printers are broken". > Gee, does this mean the paper is jammed or the you are > out of ink, or the are no blinking lights on the face plate. > I don't know it's broken. With respect, I think you are both missing the point. It is possible to take his ability to make pilot errors away from him, and avoid this type of complaint altogether. It's called "usability engineering". Terry Lambert terry@lambert.org --- Any opinions in this posting are my own and not those of my present or previous employers. To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-advocacy" in the body of the message
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