Date: Tue, 20 Jun 95 11:53:11 MDT From: terry@cs.weber.edu (Terry Lambert) To: esser@zpr.uni-koeln.de (Stefan Esser) Cc: mbailey@gnu.ai.mit.edu, hackers@freebsd.org Subject: Re: NCR810 problem? Message-ID: <9506201753.AA26084@cs.weber.edu> In-Reply-To: <199506200947.AA25133@FileServ1.MI.Uni-Koeln.DE> from "Stefan Esser" at Jun 20, 95 11:47:15 am
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[ ... generic whine in which someone wants a driver fixed instantly ... ] Stefan, I agree with all of your points in response to the whine. People: 1) A developer can only respond to problems that are reported. 2) In large part, they can only debug a problem they can duplicate. 3) In extreme cases (and extreme patience above and beyond what anyone has a right to expect) they can debug remotely -- but only with the knowledgeable help of the person evidencing the bug. 4) You can't taunt someone into fixing their code. Especially when you can't provide a procedure to prove to them on the hardware available to them that it's even broken in the first place. I'm truly saddened that Wolfgang Stanglmeier took such idiocy so personally as to allow it to drive him away. I truly appreciate the work you and Wolfgang have put in on the code, even if I don't personally use any of it as yet. It's the principle, not the result. Maybe something should be done to filter bug reports, like taking the send scripts and pointing them at a list that will discard (with mail back to the sender) any bug report missing the header items that indicate that it was either send by the automatic system in accordance with the established procedure (or that someone has otherwise put it in the correct format). This would leave the rest of the subscribers to the bugs list to answer/reformat bug reports that were also ad hominim attacks and submit them through the new (non-bugs@freebsd.org) channel. If my discussion of the sequencer window issue with the arguably broken Quantum drives has been a contributing factor, I appologise. It was not my intent to "call out" anyone, only to explain what I felt the problem was (and as Rod pointed out, it was the wrong Quantum drive for that to even be the problem, as far as we know). Regards, Terry Lambert terry@cs.weber.edu --- Any opinions in this posting are my own and not those of my present or previous employers.
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