Date: Wed, 4 Dec 1996 11:24:54 -0600 (CST) From: "S(pork)" <spork@super-g.com> To: "Jay L. West" <jlwest@tseinc.com> Cc: questions@FreeBSD.org, freebsd-isp@FreeBSD.org Subject: Re: internet billing Message-ID: <Pine.LNX.3.92.961204111020.27102A-100000@super-g.inch.com> In-Reply-To: <199612021246.GAA02528@bsd.tseinc.com>
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Please, Stay away from it at all costs if you have already started your business... The billing plans are rather inflexible, it is ungodly slow on Win95 (I think they recently came out with a "beta" version), they release "bug-fixes" every week or so, and tech support amounted to (and I'm not kidding) "Open up About... Help; click on each section and print it if you would like a hard copy for your billing personnel to read..." These people are scam artists. The worst part being that it is a simple MSAccess runtime, but they "lock" the SQL stuff so that you can't fix their mistakes. We had a heavy-duty SQL guru who knew what was wrong with it, but couldn't get in to hack it into submission. Again, if you've ever used Access and thought it slow, you will see worse performance from this lame product. If anyone knows of any other ISP billing programs of merit, please post over on freebsd-isp and share your experiences... Charles On Mon, 2 Dec 1996, Jay L. West wrote: > > I was just wondering if anybody has tried out that InternetBilling > > program specialized for ISP's ? > > > > more info on the subject is on www.internetbilling.com > > We use it. It seems to work very well. The full blown version is > $1500 (a bit steep I think but it does save a LOT of time). The > demo version is fully functional except for the number of users > it supports. The 16 bit demo version is locked at no more than > 300 users, the 32 bit demo is locked at 10. The first registration > level ($1500) goes to 1000 users, higher levels are available. > If you're small and want to grow into it, you can buy a support > contract for the demo version for $500, which is credited to > a later purchase of the registered one. The registered version > includes the support contract. > > It has a few idiosyncracies. The billing plans are not as granular > as it would seem at first. The statement detail is a bit confusing > as well. On the other hand, their tech support is absolutely > top notch and they have demonstrated a strong willingness to > incorporate user suggestions for enhancements. On the whole, > I wouldn't do business without it. > > J. West >
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