Date: Mon, 22 Jan 2001 02:28:34 -0800 From: "Ted Mittelstaedt" <tedm@toybox.placo.com> To: "'Bill Moran'" <wmoran@mail.iowna.com>, <tresstatus@bsdpunk.com> Cc: <freebsd-questions@FreeBSD.ORG> Subject: RE: bellsouth dsl? Message-ID: <011f01c0845e$13598500$1401a8c0@tedm.placo.com> In-Reply-To: <3A6765B7.A7840027@mail.iowna.com>
next in thread | previous in thread | raw e-mail | index | archive | help
Speaking as the admin of an ISP that deploys DSL I can't disagree more! I WANT stone-dumb support techs at the Telco, because I want to discourage people from calling the Telco if there's a problem! I DO NOT WANT end users like this to be calling the Telco DSL tech support!! I want them to be calling MY tech support, BEFORE they call the phone company, so that we can key the order for their circuit into the phone company's system so that it's delivered properly, with all the hardware that they need. DON'T call the phone company, they don't know anything about DSL or how to order it, all they know is how to put a DSL CPE into a shipping box and mail it somewhere, then how to go to the switchroom and crossconnect your phone line to a DSLAM port. Beyond that 95% of the Telco techs employed by the phone company couldn't tell a DSL circuit from a hole in the ground, and the 5% that know what they are doing are kept busy running around and fixing all the mistakes that the other 95% make. Telco DSL tech support is to be used for ONE thing only - you call them if the DSL modem cannot train to the DSLAM, nothing else. PLEASE DO NOT ask them ANYTHING else - because I guarentee that what's going to happen is that your slightly broken system is going to end up being completely hosed. Then, after completely screwing you the Telco is going to start blaming the ISP saying it's their fault. Then when you call the ISP in desperation, you have made my job 1000% times harder because the system by then is so completely hosed that my support techs can't make head or tail out of it, and I get sucked into fixing it, or I have to have you yard damn the thing into our office and burn up an hour of support time unscrewing it. We do FreeBSD, Linux, MacOS, OS/2, Winders, NT, 2K support all for DSL. Our job is getting the Internet to your system. The Telco's job is delivering some circuit that they don't know what the hell is running on it and they could care less. Remember they don't get paid for the Internet service ON the DSL circuit, the get paid for the circuit itself. Call the people that do give a rat's ass about the Internet service on the DSL circuit for help - the ISP. Ted Mittelstaedt tedm@toybox.placo.com Author of: The FreeBSD Corporate Networker's Guide Book website: http://www.freebsd-corp-net-guide.com >-----Original Message----- >From: owner-freebsd-questions@FreeBSD.ORG >[mailto:owner-freebsd-questions@FreeBSD.ORG]On Behalf Of Bill Moran >Sent: Thursday, January 18, 2001 1:53 PM >To: tresstatus@bsdpunk.com >Cc: freebsd-questions@FreeBSD.ORG >Subject: Re: bellsouth dsl? > > >steve wrote: >> >> > >> > I recently found out that bellsouth dsl will soon be >available in my >> > area. >> > So, like any broke college student, their free dialup acct till >> > availability looked good. I called em up and started to >sign up for the >> > acct. We got to the OS question and it came to a halt. >The woman swore >> > up >> > and down that their modem (usb) would not work with >anything but windows >> > or >> > mac. Is this true? (i doubt it). > >The woman you talked to probably has no experience whatsoever with >computers, and wouldn't know Linux from FreeBSD. However, her script >tells her that it's only compatible with Windows, so that's what she >says. I think it's bullshit. Basically, by sticking to Windows only, >they can hire uneducated support personnel who can answer 95% of the >questions off of a script. Thus we have Bill's Law: "For every 1000 >people using a computer, one of them knows what he's doing." > >> > Does anyone have experience setting up >> > dsl from bellsouth on freebsd? I'm fairly sure it'll >work, but I wanna >> > know before I call back and lie and say I use windows. =) > >Find out make/model of the modem and send it to the list. If it's a >modem, it's either supported hardware or not. If not, it still might >work, but it's a gamble at that point. > >-Bill > > >To Unsubscribe: send mail to majordomo@FreeBSD.org >with "unsubscribe freebsd-questions" in the body of the message > To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message
Want to link to this message? Use this URL: <https://mail-archive.FreeBSD.org/cgi/mid.cgi?011f01c0845e$13598500$1401a8c0>