Date: Tue, 27 Aug 1996 22:08:55 -0700 (PDT) From: William A Gill <bill@duchess.wagill.com> To: "Jordan K. Hubbard" <jkh@time.cdrom.com> Cc: Gene Stark <gene@starkhome.cs.sunysb.edu>, bugs@freebsd.org Subject: Re: misc/1515: Unable to install 2.1.5 from CD-ROM. Message-ID: <Pine.BSF.3.91.960827215317.20816A-100000@duchess.wagill.com> In-Reply-To: <2389.841200386@time.cdrom.com>
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Dear Jordan: Please do not take my comments personally. I am well aware of the tremendous effort that you and others have put forth in order to bring FreeBSD to us, and I praise you and your colleagues for such efforts. However, please put yourself in my shoes. Here I am barely managing to get this O/S installed, and I fumble on the first down, so to speak. Yes, indeed I perceived your answer as a quick dismissal. Although I wasn't expecting you to personally jump on this one and fix it (since, after all, your effort is indeed a volunteer one), I did, perhaps unrealistically, hope for a bit more effort, or perhaps even guidance, towars being able to solve my problem, even if ultimately on my own. Again, I am well aware of the volunteer nature of FreeBSD (yes, it does say "free" right there on the name). But the mere presence of the "product" on the "market" should imply a certain level of support for it, albeit by a volunteer force. And, again, please, I beg you not to take this at the personal level; I am sure that you do plenty as it is for the livelihood and success of FreeBSD. And, speaking of volunteering, I hereby offer my help, since I am a software development professional, albeit one with limited experience with the Unix operating system. Best regards, - William A. Gill. On Tue, 27 Aug 1996, Jordan K. Hubbard wrote: > > Thank you for your reply. I am happy to see that someone else is > > acknowledging the importance of these Mitsumi drives; after all, they used to > > be the only viable game in town (and I was less than impressed by the FreeBSD > > organization's quick dismissal of the problem.). > > I'm sorry that you perceived this as a "quick dismissal." While I may > have been quick to conclude that the Mitsumi driver was broken and you > were up a creek, I certainly didn't "dismiss" the problem and would be > more than happy to see someone fix it. You seem to be laboring under > the misapprehension that people are paid to fix things on demand, > however, and that's simply not the case. We have to wait until > someone volunteers to do something before it gets done. > > Jordan >
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