Date: Tue, 29 May 2001 12:49:51 -0600 From: Joe.Warner@smed.com To: FreeBSD-Questions@freebsd.org Subject: Help Desk App for FreeBSD Message-ID: <OF0A0595B0.2243F459-ON87256A5B.00675304@smed.com>
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Hi, Before I start looking at commercial solutions, I was just wondering if anyone on this list knows about a web based Help Desk application that would run on FreeBSD. Our current Help Desk application is running on a Lotus Notes database via Domino on the AS/400. Our users access the database with the Lotus Notes 5.0.5 client on WIN NT/2K. This application is outdated and I feel a web based solution would better serve our needs. I'm currently running Apache 1.3.6 on a FreeBSD 3.4 box but plan to upgrade to FreeBSD 4.2 or 4.3, along with the most current versions of Apache, PHP and MySQL soon. The Help Desk application I'm looking for would, at the minimum, provide an interface that our users could access through any web browser, fill in their name, contact info and information regarding the problem they are experiencing, click a "submit" button and be issued a confirmation number. There would be a queue that our IT staff could check for new requests that they could then assign to the appropriate personnel, based on their individual area of expertise. We would need to have the ability to update requests with text and the person who submitted the request would need to be able to view the status. We would also need to be able to pull up statistics like the number and type of requests (open/closed) that have been submitted over a given period and how many/type have been closed by each member of our staff. Is there any app or way I could do this on FreeBSD? Thanks Joe ------------------------------------------------------------------------------- This message and any included attachments are from Siemens Medical Solutions Health Services Corporation and are intended only for the addressee(s). The information contained herein may include trade secrets or privileged or otherwise confidential information. Unauthorized review, forwarding, printing, copying, distributing, or using such information is strictly prohibited and may be unlawful. If you received this message in error, or have reason to believe you are not authorized to receive it, please promptly delete this message and notify the sender by e-mail with a copy to CSOffice@smed.com. Thank you To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message
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