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Date:      Wed, 7 Mar 2001 20:52:29 +0000 (GMT)
From:      Terry Lambert <tlambert@primenet.com>
To:        res03db2@gte.net (Robert Clark)
Cc:        tlambert@primenet.com (Terry Lambert), wes@softweyr.com (Wes Peters), rjesup@wgate.com, mwm@mired.org (Mike Meyer), dillon@earth.backplane.com (Matt Dillon), bright@wintelcom.net (Alfred Perlstein), josb@cncdsl.com, chat@FreeBSD.ORG
Subject:   Re: DJBDNS vs. BIND
Message-ID:  <200103072052.NAA28420@usr05.primenet.com>
In-Reply-To: <20010307074917.B47638@darkstar.gte.net> from "Robert Clark" at Mar 07, 2001 07:49:17 AM

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> In the instance of a post mortem, would a log of successive configuration
> changes be more valuable than a file where only the last state is stored?
> 
> Some config files do track successive changes to a small degree. Or at
> least show something about what added a section to the file. (rc.conf)

IMO, yes, it would be significantly more valuable.

Not only could I fallback to a previous state, which would
mean the unti would continue functioning, and a post-portem
would therefore be unnecessary, but... if I had the device
instrumented such that fallbacks were reported to me (with
prior permission by the user, perhaps built into the cost
structure for support, e.g. "extend your 30 day warranty to
90 days, automatically!"), I could do even better.  It would
let me identify cognitive problems in my user interface,
which led to misconfigurations in the first place, and it
would let me identify state transitions which the UI should
enforce against to prevent "impossible" states.

Effectively, it would let me considerably improve my product,
and the value which I deliver to my customer.


					Terry Lambert
					terry@lambert.org
---
Any opinions in this posting are my own and not those of my present
or previous employers.

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