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Date:      Sun, 2 Feb 1997 08:49:36 +0100 (MET)
From:      Luigi Rizzo <luigi@labinfo.iet.unipi.it>
To:        bsampley@best.com (Burton Sampley)
Cc:        questions@freebsd.org, jkh@freebsd.org
Subject:   Re: [Fwd: Hand Held Boarded Scanners]
Message-ID:  <199702020749.IAA04670@labinfo.iet.unipi.it>
In-Reply-To: <32F3BFB9.167EB0E7@best.com> from "Burton Sampley" at Feb 1, 97 02:11:50 pm

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> Here's a copy of an email message sent to Logitech customer support and
> the response.  It really boils my blood to see a company like Logitech
> only supporting Micro$oft OS's.  Don't they realize that there are many
> other OS's beside Micro$oft and that some of their soon-to-be-former
> customer's might actually want their system to something more than one
> task at a time without crashing?

the numbers are with them, probably less than 1% of the installed base
does not run Microsoft OS's. The only thing we can probably do is to
put manufacturers with this policy in the "explicitly unsupported
hardware because of lack of cooperation" section of the manual pages.

	Luigi

> Customer_Support@LOGITECH.COM wrote:
> > 
> > Customer Support
> > 02/01/97 11:25 AM
> > 
> > I'm running FreeBSD 2.2 -Beta Unix (based on BSD 4.4 lite from U.C.
> > Berkeley).  Is a Unix driver available for the scanner board scanman 256
> > hand held scanner?  If so, which Unix is it for?  Is the source code
> > avaiable for modification for my Operating System?  Is a release of
> > FotoTouch available as well (and the sorce)?
> > 
> > Hello Burton,
> > 
> > Logitech does not support the use of its scanners in environments other
> > than DOS, Windows v3.1x or Windows 95 (depending on the model scanner
> > and the version of software being used).  There are currently no plans
> > to support other platforms such as Unix, OS/2 or Windows NT.  The
> > information necessary to create a driver for ScanMan 256 is
> > proprietary, and therefore unavailable, as is source code.
> > 
> > Regards,
> > 
> > Kevin
> > Logitech Customer Support
> > 
> > Email: Customer_Support@logitech.com
> > Web Site: http://www.logitech.com
> > FTP Site: ftp://ftp.logitech.com/pub/TechSupport      BBS: (510)795-0408
> > FaxBack (U.S. & Canada): (800)245-0000              Sales: (800)231-7717



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