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Date:      Sun, 20 Feb 2000 23:15:21 +0100 (CET)
From:      Marc van Woerkom <van.woerkom@netcologne.de>
To:        andreas@klemm.gtn.com
Cc:        ohoyer@fbwi.fh-wilhelmshaven.de, freebsd-hardware@FreeBSD.ORG, se@FreeBSD.ORG
Subject:   Re: separate udma66 controller possible, when only having udma33 bios
Message-ID:  <200002202215.XAA96608@oranje.my.domain>
In-Reply-To: <20000220214139.A77280@titan.klemm.gtn.com> (message from Andreas Klemm on Sun, 20 Feb 2000 21:41:40 %2B0100)
References:  <20000220190651.A27410@titan.klemm.gtn.com> <4.1.20000220202241.009539a0@mail.rz.fh-wilhelmshaven.de> <20000220214139.A77280@titan.klemm.gtn.com>

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> http://www.snogard.de/
> ABIT HOT ROD-66, U-DMA-66 Controller, PCI, retail, incl. Kabel 
> 69,00 DM

I bought that one there. 

Snogard is 30 bike minutes away from my office.

Had some mixed experiences with them so far.. 

They offer a Ricoh MP-7060S 6/4/24 CD-RW drive there, which I bought
(bulk version) at the same day. However mine did not initialize properly 
after power up (~2 of 3 ties). 

When I hunted for more recent firmware on the RICOH pages I found
out that my drive was not a MP-7060S, but a RW-7060S! 
The firmware update from 1.2 to 1.7 thus rejected that drive.

email to Ricoh customer support yielded that I got an OEM drive,
and for these I have to contact the OEM manufacturer.
In my opinion "OEM" == not having the Ricoh label on the front
and "bulk" == out of the box, not package, no extras.

I then phoned Snogard for the opening times and was pissed when I
arrived to find out that customer support closed an half hour earlier.
More, the sales droids pointed me to sign that said that I can
only exchange stuff immediatle within 7 days - no word on this on 
the back of the bill. :(

Next day I went there again to exchange the drive.
After a fruitless argument about bulk vs OEM (these guys cleverly
did only write "7060S" on the bill and not "MP7060S" or "RW7060S")
I decided to not ask for a refund (which would cost me 10%) but
to deliver it in for replacement. I still wait for that one.

On the other hand, I bought the Tekram SCSI controler and a 
Mustek 1200 CP Scanner (no idea if this one works with FreeBSD and
the parallel port driver :) at the ATELCO shop in the inner city 
of Cologne. This place seemed far worse than Snogard the last time 
I visited, but this time they really had good stuff, fair prices and 
sales people with clue. As they also have the "we exchange it 
immediatly only within 7 days" policy, I have to relativate my 
grudges against Snogard a bit.

My resume so far is that these discounters have to be 
approached with a good bit of paranoia. 


Regards,
Marc





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