Date: Wed, 17 Jun 1998 16:35:35 +1000 From: Simon Clausen <sclausen@avirnex.com.au> To: "'isp@FreeBSD.ORG'" <isp@FreeBSD.ORG> Subject: IVR / Fax System Help Message-ID: <2125D577F1C1D111A2E800A024D06B1A02C3@EXCHANGE>
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Although not directly ISP or FreeBSD related (sorry), I was hoping someone could help me with a solution. What we need to do is setup an Fax server so that someone can dial in, enter their account number on their touch-tone and then send a fax that will be entered into a database associated with whatever they keyed-in using their touch-tone phone. The steps involved would be (all the voice is optional, a blip would do): 1. User dials IVR number, IVR server responds with voice messages saying "Please enter your account number". 2. User enters account number using a touch tone phone in DTMF, fax server reads back account number and asks to user to now send their fax. 3. User hits Start/Send on their fax machine and send's the document. 4. Fax server hangs up, converts the file to a graphics format such as TIFF or JPG then adds an entry to a database (MySQL possibly) with the file location and the account number entered by DTMF. 5. We then have a web front-end that lets us search by account number for the forms sent in by the users, and view, print and mail them etc. I have no problem with the database front-end just the IVR / fax, I've checked out some Unix fax (mgetty and HylaFAX) packages but none seem to do the IVR or DTMF stuff. I have also found quite a few toolkits for Windows NT that would allow us to write an app in Visual Basic (ick) to do this, but I haven't found any for Unix. And I would prefer to have this running on FreeBSD or Linux, and also the NT toolkits are v.expensive and I was hoping not to spend so much, free would always be nice ;) Also I would prefer not to use the Dialogic cards $7000+ here... blah. It's a tall order but hopefully someone has attempted a system like this on budget and on Unix. Thanks in advance, Simon Clausen --- 4TEK Seek! - The Independent Information and Technology Search Engine. http://www.4tekseek.com/ To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-isp" in the body of the message
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