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Date:      Sun, 21 May 1995 13:39:46 -0700 (PDT)
From:      "Rodney W. Grimes" <rgrimes@gndrsh.aac.dev.com>
To:        dufault@hda.com (Peter Dufault)
Cc:        freebsd-bugs@FreeBSD.org
Subject:   Re: MAJOR problem with FreeBSD-2.0-RELEASE
Message-ID:  <199505212039.NAA03864@gndrsh.aac.dev.com>
In-Reply-To: <199505212023.QAA18523@hda.com> from "Peter Dufault" at May 21, 95 04:23:27 pm

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[CC: trimmed back to bugs list]

> Sean Eric Fagan writes:
> > 
> > >There have been several reports that bounce buffering is broken.  The bt
> > >driver always enables bounce buffering, although this at best wastes time
> > >on non-ISA systems.
> > 
> > Some more information:
> > 
> > the system has a Quantum 4.1GByte drive on it (one of the Grand Prix,
> > supposedly, although it apparantly identifies itself as a slightly different
> > model).

Well, if it where not for the Quantum Grand Prix I would offer the loan
of a NCR 810 card, but I know that to be a problem :-(.

> > I just tried running a kernel without bounce buffers, without an ed0 driver,
> > and with MAXMEM set to 16384.  I booted, and then tried to build bash by
> > 
> > 	cd /usr/src/local/bash*
> > 	make
> > 
> > It first gave a warning/error message from the buslogic driver, saying
> > something about there being more than 33 mbxs (I think it was); there was
> > then a message from the scsi code saying "oops" something wasn't queued.
> > The system then got a kernel page fault, and paniced.
> > 
> > Before that, with slightly different kernels, I'd noticed that
> > 
> > 	cd /sys/i386/conf
> > 	vi TEGE
> > 
> > would get the buslogic warnings/errors, and vi would come up with an empty
> > file, or core dump.  If, however, I did
> > 
> > 	vi
> > 	:e TEGE
> > 
> > it would work.
> > 
> > I think he is going to install Linux.  This is the second motherboard he's
> > been unsuccessful in running FreeBSD-2.0 on.
> > 
> > Sean.
> > 
> 
> "oops not queued" should be changed to be a panic (kick me if you
> disagree, Julian, but I'd change it now even before 2.0.5 burns).

Agreed, I have never seen it recover from this once it happens.

> Now I'll go out on a limb and guess: our Buslogic support is broken.

Could be, I quite using them :-(.

> Someone has to provide an alternate SCSI board to these customers until
> it is fixed.

I would, but the only other PCI card I have won't play with the Grand
Prix drive that he has (or so I've been told, haven't been able to
test it out here since I don't have any Grand Prix drives).

> In spite of what Rodney said earlier, I like Buslogic because they
> have been extremely helpful to me in the past, and so the help they
> gave me cancels the four hour phone wait Rodney had, and FreeBSD
> customers should give them another chance and let's not put them
> on our "Don't buy this stuff" list  (It wasn't that long ago that
> I regularly saw "buy Buslogic" postings).

I use to boast that Bus Logic was one of the best products around
to get, and would still if not only myself, but David and
Jordan both spent similiar N hour sessions tryings to get to there
technical support folks.  It is a very clear indication that when
tech support gets that far back logged (I left no less than 5 messages,
and still 30 days later have not had a return call!!!) that they
have a *real* product problem.

There tech support use to be *excelent*, I have even said so in many
mail messages.  It is sad to see this has changed for the worse :-(.

I will not be pursuaded to change my stance on Bus Logic due to past
record.  There current record is horrible, and that is enough for me
to pursuade people to seek alternatives, realize I sell these products,
and customers of mine would not be very happy if I sold them something
I know to have compatibility problems, and know that tech support is
lacking for.

> Is anyone in a position to get a known working PCI SCSI board to
> sef?

I would, but don't have an alternative that would work in his setup,
well, wait, I have a aha2940 here, sef, you want to try that out?  I
could send it out UPS Red on monday, you would have it Tuesday.

Wait, that won't work, he is trying to install 2.0R which does
not have proper support for the aha2940 :-(, arghh...!!!

> This is a FreeBSD support challenge and I'd like to see us rise to
> it.

I am trying, but can't do much when the system has products in it
that have known problems that I have tried to resolve as best I
can myself (why do you think I wasted 4 hours long distance on
hold to Bus Logic.)   I would rather go after the Quantum/NCR
problem at this point in the game than I would go after BusLogic
any further.

-- 
Rod Grimes                                      rgrimes@gndrsh.aac.dev.com
Accurate Automation Company                   Custom computers for FreeBSD



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