Date: Mon, 2 Jul 2001 21:37:21 +0100 From: "chen c.y." <c.y.chen@bham.ac.uk> To: 'FreeBSD Customer Relations' <FreeBSDCustomerRelations@windriver.com> Cc: "'freebsd-questions@FreeBSD.ORG'" <freebsd-questions@FreeBSD.ORG>, "'denise@osd.bsdi.com'" <denise@osd.bsdi.com> Subject: Experience of buying FreeBSD CDs from Wind River Message-ID: <A1E2AB534BDCD211822F00805FFEA8AD47B14D@eee-fs7.bham.ac.uk>
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Hi, I just want to share some experience of buying freeBSD from "Wind River". Last month, I purchased a set of freeBSD CD from them, and encounter some installation problems due to the un-bootable CD. As we know, the first CD should be bootable and lead the users through the installation once the PC is able to be booted from CD-ROM. However, the version they provided to me is not able to do that. I needed to make some boot floppy diskes and did the installation. Yes, it was successful. However, it was not what the advertisement said!! I did complain to them and wait for 11 days so far. However,they did not reply in term of this. For some new users, the bootable CD is very important and convenient for them. Sorry to take your time. Regards, Curtis P.S the following are the e-mails I sent to them. --------------------------------------- --------------------------------------- Dear Valentino Thank for the response! After another trial, the installation was successful after using bootable "floppies". However, it was not the purpose for us to purchase the disks. We expected to have a bootable "CD", and it was printed on the Disk 1. Somehow, we are not very satisfied, because the service we obtain from you is not what we ordered. Dear Denise Don't you think the company should provide the right service which was advertised? Regards, Curtis -----Original Message----- From: Valentino Vaschetto [mailto:logo@osd.bsdi.com] Sent: 21 June 2001 21:41 To: c.y.chen@bham.ac.uk Cc: Denise Rivera Subject: RE: BSDi/WCCDROM Order:Confirmed (fwd) :1. The Disk 1 is not bootable. After trying to install on different laptop :and PCs, which I am sure are able to boot from the cd-rom drive, it is :impossible to boot from Disk 1. This was done for a reason; because at the time of the snapshot, -CURRENT (aka FreeBSD 5.0) was not stable and if my mind serves me correctly, it wasn't even booting correctly. :2. I try the alternative way to install FreeBSD by making boot floppy disks. :However, the kern.flp and msfboot.flp stored in the directory /floppies are :of version 4.2. The floppies are the same, what's different is the installation packages on the CD. :3. While I install the software, it even can not extract files. Explain more.. :I am not sure if the FreeBSD-5.0-current is stable. Therefore,I wonder if :you can send me a replacement of FreeBSD-4.3-release, which was shown on :your web site. Please help me to solve this out. The software is used for :some ugent experiments. You should be able to install FreeBSD from the Toolkit. You are going to have to contact Denise about getting that replacement (which I don't think is possible). -val WindRiver Systems; FreeBSD. -----Original Message----- From: FreeBSD Customer Relations [mailto:FreeBSDCustomerRelations@windriver.com] Sent: 22 June 2001 09:38 To: Curtis Chen Subject: WindRiver/FreeBSD Transition Update June 21, 2001 Dear Curtis Chen, In May 2001, Wind River, a leading provider of embedded software and services, acquired BSDi's software business. We would like to take this opportunity to introduce ourselves. Wind River software is used in conjunction with the embedded, or hidden microprocessors that make up over 90% of all computer chips sold today. Embedded systems made up of hardware and software are found in numerous end products from laser printers to automotive braking systems to aerospace applications. Wind River picked up two software product lines from BSDi: the proprietary BSD/OS and the open-source FreeBSD. By acquiring the proprietary BSD/OS, Wind River broadened its line of commercial software solutions for the embedded market. FreeBSD, on the other hand, is not owned by Wind River, but managed by the open-source community. In the tradition of BSDi, and Walnut Creek CDROM before it, Wind River intends to support the efforts of the FreeBSD community. Wind River will act as a channel for the distribution of FreeBSD products. This is not a commercial venture for Wind River, but rather a public service for the community. Many of us at Wind River are or have been FreeBSD users---notably Wind River founder and chairman Jerry Fiddler, and chief technical officer John Fogelin. Wind River is investing resources to develop and release FreeBSD products, operating retail and online sales distribution channels, offering developer resources such as computer hosting and infrastructure services, and providing public relations, marketing, and events support for FreeBSD. In this transition, some customers have been experiencing delays and confusion in the servicing of their orders for FreeBSD products. If you are one of these customers, we sincerely apologize for any frustration and inconvenience this may have caused you. After acquiring BSDi, we have found many problems with the old order processing system. We are currently working to put a new system in place. Still, this will take some time to implement. We ask for your patience and continued support. As an interim measure we have set up a special email address, ordertracking@windriver.com. Contacting us this way will ensure your question immediately reaches the right person and will expedite a response. You can also reach us at 1-925-691-2800 ext.3820 and from our web site at www.FreeBSDmall.com. Exciting new products are being developed for 2001. We look forward to a long and satisfying relationship with the FreeBSD community. Sincerely, Pauline Shulman Senior Manager, eDevelopment Wind River To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message
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