Date: Tue, 29 May 2001 14:59:08 -0400 From: Bill Moran <wmoran@iowna.com> To: Joe.Warner@smed.com Cc: FreeBSD-Questions@FreeBSD.ORG Subject: Re: Help Desk App for FreeBSD Message-ID: <3B13F17C.2E538B21@iowna.com> References: <OF0A0595B0.2243F459-ON87256A5B.00675304@smed.com>
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Joe.Warner@smed.com wrote: > > Hi, > > Before I start looking at commercial solutions, I was > just wondering if anyone on this list knows about a web > based Help Desk application that would run on FreeBSD. > > Our current Help Desk application is running on a Lotus Notes > database via Domino on the AS/400. Our users access the > database with the Lotus Notes 5.0.5 client on WIN NT/2K. This > application is outdated and I feel a web based solution would > better serve our needs. > > I'm currently running Apache 1.3.6 on a FreeBSD 3.4 box but > plan to upgrade to FreeBSD 4.2 or 4.3, along with the most > current versions of Apache, PHP and MySQL soon. > > The Help Desk application I'm looking for would, at the minimum, > provide an interface that our users could access through any > web browser, fill in their name, contact info and information > regarding the problem they are experiencing, click a "submit" > button and be issued a confirmation number. There would be > a queue that our IT staff could check for new requests that they > could then assign to the appropriate personnel, based on their > individual area of expertise. We would need to have the ability > to update requests with text and the person who submitted the > request would need to be able to view the status. We would > also need to be able to pull up statistics like the number and > type of requests (open/closed) that have been submitted over > a given period and how many/type have been closed by each > member of our staff. > > Is there any app or way I could do this on FreeBSD? A search on sourceforge turns up a number of projects to create web-based helpdesks. You'll probably need a few days of research to evaluate all of them and determine what looks promising to you. I'd be interested to know what you determine, as I'll be in need of a similar application soon. -Bill To Unsubscribe: send mail to majordomo@FreeBSD.org with "unsubscribe freebsd-questions" in the body of the message
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